Help & Support
Self-help troubleshooting
- Common Solutions
- How to...
- Access Older Versions of Universe Sandbox
- Force CPU-Mode
- Force OpenGL
- Force Single-Threading
- Enable Safe-Mode
- Reset Settings
- Force DirectX 9
- Show Screen Selector (Fix Resolution Errors)
- Verify Integrity of Game Files
- Reinstall Universe Sandbox
- Disable Steam Overlay
- Change Version
- Opt Out of Beta
- Opt Into the Preview Version
- Update Your Video Card Drivers on Windows
- Change GPU Scaling (Fix Black Screen on Startup)
- Change System Time Zone (Fix Black Screen on Startup)
- Change Nvidia Antialiasing Transparency (Fix Blocky Graphics on Planets)
- Email Us Your Log File
- Email Us Your Crash Dump Files
- Send Us Your Log File In-game
- Email Us Your Saved Simulation
- Update Universe Sandbox
- Update Universe Sandbox on Steam
- Update Universe Sandbox on Microsoft Store
- Update Universe Sandbox on Itch
- Update Universe Sandbox on GOG
- Update Universe Sandbox on Oculus
- Update to Latest Version of Universe Sandbox Education
- Update to Latest Version of Universe Sandbox on Teacher Gaming
- Not running latest version
- Not running latest version (standalone)
- In-Game Notifications & Warnings
- Purchase Help
Questions about astronomy or how to use Universe Sandbox?
Browse and learn more in the forum
Additional support resources
Contact Us
VR Controls & Interface Guide
FAQ | Frequently Asked Questions
Resources for Universe Sandbox Legacy
Mouse & Keyboard Reference
Simulation File Format Reference
