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Author Topic: Where's my product key?  (Read 5038 times)

Deathzilla7

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Where's my product key?
« on: June 11, 2011, 10:36:10 PM »
I got the email saying that I paid, and it has a receipt number, but there's no key?

How long does it usually take? I sent a customer support request.
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Naru523

  • Universe Sandbox 1 Beta Team
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Re: Where's my product key?
« Reply #1 on: June 12, 2011, 12:07:11 AM »
It usually take a few hours, but if its taking too long, Dan should help.
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Deathzilla7

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  • Posts: 44
Re: Where's my product key?
« Reply #2 on: June 12, 2011, 12:17:21 AM »
Ok. I'll do something else while I wait.

Either it'll show up in the mail or I'll get a service email, I guess.

But, any idea what the average wait is? 2 hours? 5? 3? 10?
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Deathzilla7

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  • Posts: 44
Re: Where's my product key?
« Reply #3 on: June 12, 2011, 01:08:12 AM »
Ok, I got it!!! w00t!!!
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Dan Dixon

  • Creator of Universe Sandbox
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Re: Where's my product key?
« Reply #4 on: June 12, 2011, 11:46:17 AM »
Great.

For others... If you've paid and you don't see your key be sure to check your Spam folder. If it's not there send me an email letting me know what email address you used to purchase from.
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