Help with amazon payments purchase

[auxss]

I purchased the game, amazon shows the purchase and the charge hit my card however i have not received the email with key, can we verify that all is good, i have tried to send two messages through amazon using the contact the seller button with no luck there, thank you.

[Jar]

Sorry for the trouble.

I looked up your email address (the one you used for this forum) and found an inactive order, meaning the payment did not go through.

If it was successful you should have received a payment confirmation email from Amazon. Please contact us and include the order ID number (starts with an X) from this payment confirmation email: http://universesandbox.com/contact/