[RESOLVED] Your lucky error number: -2005530516

[dissatisfied]

hi hi, i though universe sandbox looked like fun, so i bought it. imagine my surprise when it opened to a black screen, paused for several seconds, then died without a sound. minutes later, dw20 (ms' stupid error reporting tool, usually just for ms office) popped up and informed me that i could send a report to microsoft. no error dialogs were shown, nothing but black and a spinning 8-pronged mouse cursor appeared inside the window while it was present, and the issue was not resolved by following the startup problem checklist.

found the following in engline log.txt:

Code: [Select]

05-14-2011 16:19:05 | RESOURCE MANAGER : Reset failed ! DX Error : -2005530516
05-14-2011 16:19:05 | TEXTURE MANAGER : Couldn't recreate the render texture after it has been reset. DirectX error : -2005530516
05-14-2011 16:19:05 | TEXT MANAGER : Failed to create vertex buffer for text rendering 3D
05-14-2011 16:19:05 | TEXTURE MANAGER : Couldn't load the texture file l:\program files\steam\steamapps\common\universe sandbox\graphics\Calibri 8.dds. Unknown error : -2005530518
05-14-2011 16:19:05 | TEXTURE MANAGER : Couldn't load the texture file l:\program files\steam\steamapps\common\universe sandbox\graphics\Calibri 13.dds. Unknown error : -2005530518
05-14-2011 16:19:05 | TEXTURE MANAGER : Couldn't load the texture file l:\program files\steam\steamapps\common\universe sandbox\graphics\Calibri 14.dds. Unknown error : -2005530518
05-14-2011 16:19:05 | TEXTURE MANAGER : Couldn't load the texture file l:\program files\steam\steamapps\common\universe sandbox\graphics\Calibri 15.dds. Unknown error : -2005530518
05-14-2011 16:19:06 | SHADER MANAGER : Shader technique 'FirstPass' couldn't be validated
05-14-2011 16:19:06 | SHADER MANAGER : Shader technique 'NextPass' couldn't be validated
05-14-2011 16:19:06 | SHADER MANAGER : Shader 'lighting' successfully created from string.
05-14-2011 16:19:06 | TEXTURE MANAGER : Couldn't create the render surface texture target, DirectX error -2005530516
05-14-2011 16:19:06 | SCENE MANAGER : CreateRenderSurface failed
05-14-2011 16:19:06 | TEXTURE MANAGER : Format of alpha texture changed to DXT1.
05-14-2011 16:19:06 | TEXTURE MANAGER : Format of non-alpha texture changed to DXT1.

im using windows server 2003 on a core2 quad, with a radeon 5770. all drivers are up to date per respective manufacturers' websites.


edit: should probably mention this is the steam version

edit again: guess that doesn't even need mentioning, since the exact same thing happens with the standalone version

[Puddin]

Would you be able to post your dxdiag dump?  All you have to do is go to Run then type in dxdiag,  once it is done you can then save the file as a txt and paste it up here.

[dissatisfied]

done and done. i figured the fact that the tests all ran fine would be useful, so i ran through directdraw, direct3d, and directsound's tests.

im using plenty of other direct3d and .net applications with no problems, including some stuff ive heard is finicky (like magicka)

[Darvince]

What the...

[Puddin]

Hmm  One other thing that we could use is if it had created an entry in your event log (sry I meant to put that in the last post)

If it did could you paste anything it says.

Also looking at your directx diag file, Did you install those ATI drivers straight from the AMD site or were those from somewhere else (cd, backup file, ect..)

[dissatisfied]

i was using drivers from steam's update utility, however after having this problem i ran the updater from ati's site. there was no change in the problem, or in the apparent driver version.

a concatenation of the complete logs from my most recent attempt is attached.

[Puddin]

Have you tried to start the program in safe mode yet?
You can do this by editing a config file in you app data\universe sandbox folder.
The file itself is called steam.settings
you should see a line close to the bottom that says startup.safemode>False</startup.safemode
Change that to <startup.safemode>True</startup.safemode> to launch into safemode


I will continue to look to see if I notice anything else from what you posted
Also in the folder where you pulled up the sandbox log did you see an engine log and an actions log?

[dissatisfied]

i can't find any steam.settings file, or any file in the universe sandbox folder containing startup.safemode, so no.

the contents of engine and actions log.txt is part of sandboxlogs.txt as uploaded previously.

[dissatisfied]

facepalm of all facepalms, i had installed the iz3d anaglyph 3d driver for laughs a while ago. it's set up to activate on a hotkey, so i figured it wouldn't get in the way of anything. apparently not the case, as adding universe sandbox to the exceptions list in its control panel fixed my issue completely.

sorry for sending you guys through hoops when i was at fault the whole time.

[Puddin]

The file I was speaking of is not in the programs main file.
on my machine it is in C:\Users\Puddin\AppData\Local\Universe Sandbox

Also I did see the the other file in that one txt

[dissatisfied]

i don't have a file by that name anywhere on my machine... and as i mentioned, im using 2003 so the paths would be closer to xp's than your example, which looks like vista or 7.

[Puddin]

Lol sry I didn't see the post saying it was resolved before I posted   glad you are up and running

[Dan Dixon]

facepalm of all facepalms, i had installed the iz3d anaglyph 3d driver for laughs a while ago. it's set up to activate on a hotkey, so i figured it wouldn't get in the way of anything. apparently not the case, as adding universe sandbox to the exceptions list in its control panel fixed my issue completely.

Thanks for reporting the solution. I'll add this to the list of things to try.

And not even a facepalm... I would probably have assumed the same thing.