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Author Topic: Crashes on startup (Mac OS X El Capitan)  (Read 3018 times)

catchin

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Crashes on startup (Mac OS X El Capitan)
« on: November 10, 2016, 04:13:09 PM »
Just installed via Steam onto my Mackbook Pro running El Capitan, and the application opens then crashes. Can some one please help?

Here's what is from the log if it helps:

Code: [Select]
11/10/16 3:11:03.770 PM WindowServer[211]: send_datagram_available_ping: pid 299 failed to act on a ping it dequeued before timing out.
11/10/16 3:11:07.536 PM launchservicesd[87]: SecTaskLoadEntitlements failed error=22
11/10/16 3:11:07.539 PM launchservicesd[87]: SecTaskLoadEntitlements failed error=22
11/10/16 3:11:07.612 PM appleeventsd[58]: SecTaskLoadEntitlements failed error=22
11/10/16 3:11:09.081 PM Universe Sandbox[931]: WARNING: The Gestalt selector gestaltSystemVersion is returning 10.9.6 instead of 10.11.6. This is not a bug in Gestalt -- it is a documented limitation. Use NSProcessInfo's operatingSystemVersion property to get correct system version number.
Call location:
11/10/16 3:11:09.088 PM Universe Sandbox[931]: 0   CarbonCore                          0x00007fff9179f6df ___Gestalt_SystemVersion_block_invoke + 113
11/10/16 3:11:09.088 PM Universe Sandbox[931]: 1   libdispatch.dylib                   0x00007fff94ac240b _dispatch_client_callout + 8
11/10/16 3:11:09.088 PM Universe Sandbox[931]: 2   libdispatch.dylib                   0x00007fff94ac2303 dispatch_once_f + 67
11/10/16 3:11:09.088 PM Universe Sandbox[931]: 3   CarbonCore                          0x00007fff9172bfbc _Gestalt_SystemVersion + 987
11/10/16 3:11:09.088 PM Universe Sandbox[931]: 4   CarbonCore                          0x00007fff9172b7d0 Gestalt + 139
11/10/16 3:11:09.088 PM Universe Sandbox[931]: 5   Universe Sandbox                    0x000000010116e9f5 _ZN10systeminfo25GetOperatingSystemNumericEv + 53
11/10/16 3:11:09.088 PM Universe Sandbox[931]: 6   Universe Sandbox                    0x000000010113ff35 _ZN8VROculus8RegisterEP16IUnityInterfaces + 133
11/10/16 3:11:09.256 PM com.apple.xpc.launchd[1]: (unity.Giant Army.Universe Sandbox ≤.189792[931]) Service exited due to signal: Abort trap: 6
11/10/16 3:11:09.271 PM com.apple.xpc.launchd[1]: (com.apple.ReportCrash[933]) Endpoint has been activated through legacy launch(3) APIs. Please switch to XPC or bootstrap_check_in(): com.apple.ReportCrash
11/10/16 3:11:09.804 PM ReportCrash[933]: Saved crash report for Universe Sandbox[931] version Unity Player version 5.4.0p1 (5.4.0p1) to /Users/User/Library/Logs/DiagnosticReports/Universe Sandbox_2016-11-10-151109_MacBook-Pro.crash

Jar

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Re: Crashes on startup (Mac OS X El Capitan)
« Reply #1 on: November 12, 2016, 12:32:32 PM »
Sorry for the trouble. First, please try the basic troubleshooting steps here: http://universesandbox.com/support/basic

If it's still not working, then we'll need to see your log (this is a file created by the game, different from what you shared). Instructions for finding it are here: http://universesandbox.com/support/emaillog

Thanks!

catchin

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Re: Crashes on startup (Mac OS X El Capitan)
« Reply #2 on: November 14, 2016, 12:32:51 PM »
Jar,

I tried all the troubleshooting instructions you provided, and it still crashes. I've even reinstalled UniverseSandbox^2, but the issue still persists.

Attached is my Player.log

Jar

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Re: Crashes on startup (Mac OS X El Capitan)
« Reply #3 on: November 16, 2016, 12:52:21 PM »
Sorry that didn't work.

I've passed your log file onto the team. I'll let you know once we have any more information for you. Thanks for your patience.

Edit: Based on the error in the log, it looks like an issue with Unity, the game engine we use. They have supposedly fixed this bug in their latest version, which we'll update to very soon. Fingers crossed that this will solve your issue. We'll let you know once we release an update which uses the newer version of Unity.
« Last Edit: November 16, 2016, 02:55:56 PM by Jar »

Jar

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Re: Crashes on startup (Mac OS X El Capitan)
« Reply #4 on: November 18, 2016, 01:18:19 PM »
We released an experimental version which was built with the newer version of Unity. When you get a chance, please try this version and let us know if it works.

Please follow the instructions here and select "experimental": http://universesandbox.com/support/changeversion

Thanks!