Author Topic: How to make my Mac stronger (Read 14169 times)

cs765990 · « **on:** July 04, 2017, 01:27:00 PM »

Hey! When I open Universe SandboxÂ² it loads but soon it completely stops and doesn't do anything after that. I think it's because my computer isn't strong enough. So, I ask, "How could I make my MacBook Pro stronger?"

SyzygyΣE · « **Reply #1 on:** July 05, 2017, 12:06:30 AM »

The game shouldn't have performance requirements that are too high. I can run it at 30 frames per second on my Macbook Air, which is considered inferior to the Macbook Pro in terms of specs and gaming performance. The issue you are experiencing is probably not to do with the specs of your device.

You can send your log to the developers so they may diagnose what exactly the problem is: http://universesandbox.com/blog/2014/08/support-us2/#emaillog

Jar · « **Reply #2 on:** July 05, 2017, 12:13:14 PM »

Before sending us your log, you can try these basic troubleshooting steps here: http://universesandbox.com/support/basic

Often times disabling the Steam Overlay will fix Mac startup issues (see the steps in the link above).

cs765990 · « **Reply #3 on:** July 07, 2017, 10:22:18 AM »

Quote from: Jar on July 05, 2017, 12:13:14 PM

Before sending us your log, you can try these basic troubleshooting steps here: http://universesandbox.com/support/basic

Often times disabling the Steam Overlay will fix Mac startup issues (see the steps in the link above).

It keeps on happening everytime I reload it.

cs765990 · « **Reply #4 on:** July 07, 2017, 10:24:09 AM »

Quote from: SyzygyΣE on July 05, 2017, 12:06:30 AM

The game shouldn't have performance requirements that are too high. I can run it at 30 frames per second on my Macbook Air, which is considered inferior to the Macbook Pro in terms of specs and gaming performance. The issue you are experiencing is probably not to do with the specs of your device.

You can send your log to the developers so they may diagnose what exactly the problem is: http://universesandbox.com/blog/2014/08/support-us2/#emaillog

It could work on my brother's MacBook Air in the exact same account.

Jar · « **Reply #5 on:** July 07, 2017, 12:10:59 PM »

If you tried all of the troubleshooting options I linked to above, then please send us your log. Instructions are available here: http://universesandbox.com/support/emaillog

cs765990 · « **Reply #6 on:** July 11, 2017, 09:57:46 AM »

Quote from: Jar on July 07, 2017, 12:10:59 PM

If you tried all of the troubleshooting options I linked to above, then please send us your log. Instructions are available here: http://universesandbox.com/support/emaillog

I did that, but the send keeps on flashing on my screen.

Jar · « **Reply #7 on:** July 11, 2017, 11:42:47 AM »

Do you mean you're not able to send the file through your email? What email service are you using?

cs765990 · « **Reply #8 on:** July 13, 2017, 08:44:02 AM »

Quote from: Jar on July 11, 2017, 11:42:47 AM

Do you mean you're not able to send the file through your email? What email service are you using?

I'm using a MacBook Pro, and I'm using the app "Mail". When I press the "Send" picture button it doesn't send.
It blinks on the screen every time I open Mail.

Jar · « **Reply #9 on:** July 13, 2017, 12:00:23 PM »

You are welcome to attach the log file here on the forum as well. Thanks.

cs765990 · « **Reply #10 on:** July 15, 2017, 02:59:23 PM »

Below is the attachment:

Jar · « **Reply #11 on:** July 17, 2017, 10:51:21 AM »

Thank you for attaching your log. I'll pass this onto the team and we'll let you know once have more information for you. Thanks for your patience.

cs765990 · « **Reply #12 on:** July 17, 2017, 11:06:16 AM »

Great.

^{qwertyiopasdfghjklzxcvbnm}That means super great.

Jar · « **Reply #13 on:** July 18, 2017, 12:44:27 PM »

Can you please try enabling safe mode to see if that helps?

Instructions are available here: http://universesandbox.com/support/safemode

Let me know if that does not work.

cs765990 · « **Reply #14 on:** July 20, 2017, 09:40:07 AM »

Quote from: Jar on July 18, 2017, 12:44:27 PM

Can you please try enabling safe mode to see if that helps?

Instructions are available here: http://universesandbox.com/support/safemode

Let me know if that does not work.

Try 1: Doesn't work.

cs765990 · « **Reply #15 on:** July 20, 2017, 09:43:52 AM »

Quote from: Jar on July 18, 2017, 12:44:27 PM

Can you please try enabling safe mode to see if that helps?

Instructions are available here: http://universesandbox.com/support/safemode

Let me know if that does not work.

Try 2: Doesn't work.

cs765990 · « **Reply #16 on:** July 20, 2017, 09:50:46 AM »

Quote from: Jar on July 18, 2017, 12:44:27 PM

Can you please try enabling safe mode to see if that helps?

Instructions are available here: http://universesandbox.com/support/safemode

Let me know if that does not work.

Last try: Doesn't work. Overall: Doesn't work.

cs765990 · « **Reply #17 on:** July 20, 2017, 12:59:49 PM »

It still doesn't work.

I tried this link. It only works on my brother's MacBook Air and my brother's Windows computer.

Jar · « **Reply #18 on:** July 21, 2017, 09:53:53 AM »

Okay, can you send us another log file? Try running it with -safemode enabled, then attach your log like before. Thanks.

cs765990 · « **Reply #19 on:** July 21, 2017, 12:35:16 PM »

OK. Here it is

Jar · « **Reply #20 on:** July 21, 2017, 01:53:18 PM »

Strange that it is not working. I am testing on the same model of MacBookPro and it works just fine. The only difference is the amount of system memory and that I am running macOS Sierra (10.12) and you are running a slightly older version.

Are you able to upgrade your OS? It is a free upgrade. Instructions are available here: https://support.apple.com/en-us/HT201475

Updating your OS is not guaranteed to fix this issue, but it may help.

cs765990 · « **Reply #21 on:** July 22, 2017, 11:08:00 AM »

Updated.

cs765990 · « **Reply #22 on:** July 22, 2017, 04:35:50 PM »

I'm going to check.