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Author Topic: Never received product key  (Read 4468 times)

dslmech76

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Never received product key
« on: June 24, 2015, 03:14:55 PM »
It seems that I am not the only person having this issue.  I purchased US2 last night and haven't received my key yet.  I have the confirmation from Amazon, transaction ID XUFFF7FMQAWNN.  Any assistance would be greatly appreciated.

Jar

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Re: Never received product key
« Reply #1 on: June 25, 2015, 09:14:10 AM »
I found your order and it says your Steam code has been redeemed and that you deleted your key page. Did you do this accidentally? If so I can "un-delete" it for you, just let me know.

But since your Steam code has been redeemed you just need to log into Steam to run Universe Sandbox ².


dslmech76

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  • Posts: 2
Re: Never received product key
« Reply #2 on: June 25, 2015, 11:09:33 AM »
I must have accidentally deleted the page.  I had attempted to copy and paste the key, but the product key link was still in the clipboard, and the page was gone by then.

Jar

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    • Universe Sandbox
Re: Never received product key
« Reply #3 on: June 25, 2015, 11:53:26 AM »
I restored your page and sent you the link in a private message.

Let me know if you need any further help.