Author Topic: Basic Troubleshooting (Read 92799 times)

nuclearsheep · « **Reply #30 on:** March 22, 2016, 01:44:23 PM »

one glitch i have to deal with is whenever i use the explode tool, the planet becomes some kind of "ghost planet", that doesn't interact with anything and can't be removed. the materials tab reveals that it is completely empty, and i don't want ghosts flying around my system!
does anyone know how to fix this?

Jar · « **Reply #31 on:** March 23, 2016, 11:30:52 AM »

Sorry, there's no fix for it until we fix it in a future update! Somewhere between the last two updates the explode tool broke and it slipped past us.

ellivas · « **Reply #32 on:** June 13, 2016, 02:34:04 AM »

Just Purchased US2 yeasterday got home from work went to play and says i must be running steam to play then shuts down, i purchased the game from the steam store and it is in my steam library but game tells me i need to be running steam, what do, please help

Jar · « **Reply #33 on:** June 13, 2016, 01:58:22 PM »

Sorry for the trouble, Ellivas.

First, please try restarting your computer. Then start Steam again and make sure it has downloaded all updates. In the Menu bar, click Steam > Check for Steam Client Updates...

Let me know if it still doesn't work.

Nookie · « **Reply #34 on:** June 23, 2017, 06:57:59 AM »

Prior to the June 23 update, I could specify the coordinates of the star(dynamic position) in x, y, and z, but now that I change the coordinate value, it does not change (Only I can enter values of digits without adding to them AU, km, or light year). What's the matter??? I created stars closer to the sun with their coordinates, but now I can not do it
p.s. Sorry for my english, I used google translator

Jar · « **Reply #35 on:** July 05, 2017, 06:01:25 PM »

Nookie, thank you for reporting this. I just confirmed that you are correct, the units do not change in the position textbox. I will pass this onto the team.

cs765990 · « **Reply #36 on:** July 20, 2017, 01:36:31 PM »

Quote from: C7 on June 21, 2014, 07:49:23 PM

Hello there everyone, I hope you are enjoying experimenting with the alpha versions of Universe Sandbox Â².

Please see this post for solutions to common problems and for information on how to report a bug:
Support & Bug Reporting

Or jump right to a topic:
Universe Sandbox Â² won't start
How do I report a bug?
I tried all of the solutions, what now?
How do I find my log files (Windows |Mac | Linux)
How do I find my crash files? (Windows | Mac)

The link that doesn't work is this one:
Universe Sandbox Â² won't start

Nookie · « **Reply #37 on:** August 27, 2017, 09:53:28 PM »

Forgive me, but you still have not corrected what I wrote above. It used to work, is it really difficult to make it work again?

Jar · « **Reply #38 on:** August 28, 2017, 08:10:08 PM »

Quote from: Nookie on August 27, 2017, 09:53:28 PM

Forgive me, but you still have not corrected what I wrote above. It used to work, is it really difficult to make it work again?

A fix for this issue was actually just included in our update released earlier today. It should work now... Let us know if you still have issues with it. Thanks for your patience.

Nookie · « **Reply #39 on:** August 29, 2017, 12:09:19 AM »

Yes, thanks, it works.

Nookie · « **Reply #40 on:** October 22, 2017, 02:19:29 AM »

After adding about the eightieth object in my simulation, the orbits for the subsequent objects ceased to be displayed.

Cesare · « **Reply #41 on:** October 22, 2017, 02:09:15 PM »

Please make a list of all the bugs and glitches you find in Universe Sandbox 2, then, hopefully the developers will read out the list of bugs and fix them.

Also don't forget to upload screenshot images of the bugs and glitches you find to make it easier for developers to fix them.

tkulogo · « **Reply #42 on:** October 23, 2017, 05:48:22 AM »

I have the same problem with the orbits in larger simulations. I doesn't mater too much to me because orbits around binary orbital parents are totally wrong anyway.

Cesare · « **Reply #43 on:** October 23, 2017, 09:47:20 AM »

Just keep reporting bugs and glitches you find and include screenshots as well.

Jar · « **Reply #44 on:** October 23, 2017, 12:15:39 PM »

Quote from: Nookie on October 22, 2017, 02:19:29 AM

After adding about the eightieth object in my simulation, the orbits for the subsequent objects ceased to be displayed.

Thanks for reporting this. I've seen other users report similar issues with orbit lines in sims with a lot of objects. Fixing this is on our to-do list, though it will be a little bit more complicated than a simple fix.

Nookie · « **Reply #45 on:** October 23, 2017, 12:52:50 PM »

Okay, I hope you fix it soon, thanks.

YAAAAAAAAAAAAAAAAAAAAAAAA · « **Reply #46 on:** November 25, 2017, 05:42:47 PM »

Hey developers of the game!
i am a non steam user of your game and i discovered a bug that if you put the resolution to 320/420...
the game glitch out and you canÂ´t restore the default options because you canÂ´t access them because the resolution of the game is too small...

anyway... if its possible please help me this solution.
with care... YAAAAAAAAAAAAAAA

Ei, desenvolvedores do jogo!
Eu sou um usuÃ¡rio nÃ£o steam do seu jogo e descobri um bug que se vocÃª colocar a resoluÃ§Ã£o em 320/420 ...
o jogo dÃ¡ erro e vocÃª nÃ£o pode restaurar as opÃ§Ãµes padrÃ£o porque vocÃª nÃ£o pode acessÃ¡-las porque a resoluÃ§Ã£o do jogo Ã© muito pequena ...>

De qualquer forma ... se for possÃvel, me ajude essa soluÃ§Ã£o.
com cuidado ... YAAAAAAAAAAAAAAA: P

and by the way my version is Non steam and because of that, Updates will eihter not appear or work.

Ã¡ e a proposito a minha versÃ£o Ã© Non steam logo, Updates NÃ£o vÃ£o aparecer ou funcionar.

Jar · « **Reply #47 on:** November 27, 2017, 07:04:39 PM »

Sorry for the issue! You can force it to show a screen resolution selector before launching.

First, create a shortcut to the application. Then right-click the shortcut and click Properties. In the target field, after the end quote, add -show-screen-selector. Check out the attached screenshot for an example.

Let me know if you're still having an issue.

Desculpe pela questÃ£o! VocÃª pode forÃ§Ã¡-lo a mostrar um seletor de resoluÃ§Ã£o de tela antes do lanÃ§amento.

Primeiro, crie um atalho para o aplicativo. Em seguida, clique com o botÃ£o direito do mouse no atalho e clique em Propriedades. No campo de destino, apÃ³s a citaÃ§Ã£o final, adicione -show-screen-selector. Confira a captura de tela anexada para obter um exemplo.

Deixe-me saber se vocÃª ainda estÃ¡ tendo um problema.

tkulogo · « **Reply #48 on:** August 19, 2018, 01:29:02 PM »

Quote from: Jar on October 23, 2017, 12:15:39 PM

Quote from: Nookie on October 22, 2017, 02:19:29 AM
After adding about the eightieth object in my simulation, the orbits for the subsequent objects ceased to be displayed.

Thanks for reporting this. I've seen other users report similar issues with orbit lines in sims with a lot of objects. Fixing this is on our to-do list, though it will be a little bit more complicated than a simple fix.

Any progress on this bug? I understand it's "a little bit more complicated than a simple fix," but it's been a good part of a year since your reply, and I like to be optimistic.

Cesare · « **Reply #49 on:** August 19, 2018, 09:07:56 PM »

There is another very commonly occurring bug. This bug is the water freezing glitch that causes water to always appear frozen, even if planets are 1000s of degrees Celsius. Please fix this bug.

Cesare · « **Reply #50 on:** August 19, 2018, 09:11:57 PM »

https://www.youtube.com/watch?v=Xnr65oPq0jU

Jar · « **Reply #51 on:** August 20, 2018, 12:45:51 PM »

Quote from: tkulogo on August 19, 2018, 01:29:02 PM

Any progress on this bug? I understand it's "a little bit more complicated than a simple fix," but it's been a good part of a year since your reply, and I like to be optimistic.

This issue was put on the back-burner while we worked on other fixes and features. I just brought it up with the team again, and we should have someone taking a look at it again soon.

Quote from: Cesare on August 19, 2018, 09:07:56 PM

There is another very commonly occurring bug. This bug is the water freezing glitch that causes water to always appear frozen, even if planets are 1000s of degrees Celsius. Please fix this bug.

We will have improvements & fixes to water, ice, and other temperature-related aspects with the Planet Grids features we are working on.

Cesare · « **Reply #52 on:** August 21, 2018, 12:32:21 AM »

Will this freezing glitch be fixed once it for all? Me and other Universe Sandbox 2 friends get very frustrated with this freezing glitch. Please put this bug on your first list of the most annoying, occurring bugs and fix it as soon as you can.

Jar · « **Reply #53 on:** September 04, 2018, 12:32:27 PM »

Quote from: tkulogo on August 19, 2018, 01:29:02 PM

Quote from: Jar on October 23, 2017, 12:15:39 PM
After adding about the eightieth object in my simulation, the orbits for the subsequent objects ceased to be displayed.

Any progress on this bug? I understand it's "a little bit more complicated than a simple fix," but it's been a good part of a year since your reply, and I like to be optimistic.

Just wanted to update you: I've been informed that we tracked down a solution to this issue, so once we have a new update released, there should no longer be an upper limit (or at least no one so low) for the number of orbits that can be displayed.

Cesare · « **Reply #54 on:** September 04, 2018, 01:29:10 PM »

Thanks for fixing the issue with the upper and lower limits of orbits which can be displayed.

Please can you do whatever is necessary to fix the water freezing glitch once it for all. I really hate it when planets appear frozen when the temperature of water is above 0 degrees Celsius. This is a temperature bug and it must be fixed.

Also I have found another temperature bug, when accelerating time for any frozen planets, they suddenly heat up and boil, even if the simulation does not have any stars.

There are so many problems and bugs relating to temperature, so please find them all, make a list of them and fix them in the upcoming updates.

By the way, when will "planet grids" and lasers be released?