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Author Topic: UNIVERSE SANDBOX 2 don't start  (Read 5102 times)

Johnston

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UNIVERSE SANDBOX 2 don't start
« on: September 11, 2015, 02:30:51 AM »
Hey,

I purchased US2 just a few minutes ago. I installed it (all over steam, also the purchase) and then I tried to start the application. For some reason, the game says me "Steam Required: You must be running Steam to use Universe Sandbox. Launch Steam and then restart Universe Sandbox." I clicked on the okay button and the game closed. I restarted Steam, logged in to my account (I bought the game with this account) and restarted the game... Same Error.

what can I do?

I am playing on Mac OSX 10.9.5

Jar

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    • Universe Sandbox
Re: UNIVERSE SANDBOX 2 don't start
« Reply #1 on: September 11, 2015, 12:04:17 PM »
Sorry for the trouble. First you should try simply restarting your computer. Sometimes that does the trick.

If not, it will help if we can see your log file.

Instructions for finding this file are here:
http://universesandbox.com/blog/2014/08/support-us2/#maclogs

Please attach it to an email and send it to support at universesandbox.com

In your subject line say "Steam Required error message"

Thanks!