Universe Sandbox

Universe Sandbox Legacy => Universe Sandbox Legacy | Help => Topic started by: danwat on December 30, 2012, 08:41:06 PM

Title: How do I get Product Key after purchase?
Post by: danwat on December 30, 2012, 08:41:06 PM

I paid with PayPal on the main site at this link: http://universesandbox.com/buy/ (http://universesandbox.com/buy/)
I got the Receipt in my Email, but I have yet to figure out how to get the product key.
Did I just get scammed? Please tell me how to get product key, in plain English.

Thank you, Danwat.

Title: Re: How do I get Product Key after purchase?
Post by: vh on December 30, 2012, 08:42:57 PM

you did not get scammed.
the product key should be included in the email

Title: Re: How do I get Product Key after purchase?
Post by: danwat on December 30, 2012, 08:54:45 PM

The Product key did not come in the email. That is why I'm very confused.

Title: Re: How do I get Product Key after purchase?
Post by: blotz on December 31, 2012, 06:36:11 AM

You can also contact Dan here http://universesandbox.com/contact/ (http://universesandbox.com/contact/) to ask for help.

Title: Re: How do I get Product Key after purchase?
Post by: Dan Dixon on March 21, 2013, 07:17:16 PM

I emailed danwat to make sure this got taken care of.

However their email bounced.

Title: Re: How do I get Product Key after purchase?
Post by: jncass on April 03, 2013, 04:25:35 PM

Hello There, i got he email after purchasing but did NOT get an PRODUCT KEY CODE in my email receipt.

Apr 3, 2013 15:56:21 PDT
Transaction ID: [removed]
You sent a payment of $19.95 USD to Humble Bundle, Inc.
 (contact@humblebundle.com)

It may take a few moments for this transaction to appear in your account.

Merchant
Humble Bundle, Inc.
contact@humblebundle.com

Purchase Universe Sandbox (transaction id: [removed])


$19.95 USD

Total

$19.95 USD
Payment

$19.95 USD

Charge will appear on your credit card statement as "PAYPAL *HUMBLEBUNDL"
Payment sent to contact@humblebundle.com
as you can see NO PRODUCT KEY. the number that IS mentioned I put in and that is when I get a BIG RED "X".

I await your advisement. or My 10 yr old son is waiting....
Thank you!
Joan

Title: Re: How do I get Product Key after purchase?
Post by: Dan Dixon on April 07, 2013, 09:53:11 PM

@ Joan / jncass

I replied to your email that you sent.

(and it looks like you may have gotten the info you needed since you posted)

Title: Re: How do I get Product Key after purchase?
Post by: supposedMANIAC on May 08, 2015, 09:31:44 PM

I have the same problem, please help quickly.

Title: Re: How do I get Product Key after purchase?
Post by: Dan Dixon on May 08, 2015, 11:48:46 PM

Didn't see any purchase from the email address you used to register on the forums.

Can you contact us with the email address you used to purchase?
http://universesandbox.com/contact

Title: Re: How do I get Product Key after purchase?
Post by: wheresmyrabbit on May 10, 2015, 04:53:10 AM

I have the same problem , i bought US2 through the amazon option. i have e-mails from amazon comfirming the order and payment taken, but have not received any other emails regarding the serial key.

Title: Re: How do I get Product Key after purchase?
Post by: Jar on May 11, 2015, 01:35:36 PM

supposedMANIAC, looks like there was a typo in the email address entered. I corrected it (to what you registered on the forum) and re-sent the email that has a link to your key page.

wheresmyrabbit, there was an email bounce issue. I've sent you your link to your download page.

Let us know if either of you need further help.