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Author Topic: Product Key Missing  (Read 5285 times)

Professor

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Product Key Missing
« on: July 13, 2012, 04:42:15 PM »
I just purchased Universe Sandbox for my son (his dad has it on his computer and loves it).  However, I did not receive a product key -- <removed> is my sons email and I paid and used my email <removed> on Paypal -  - July 13, 2012 .  I confirmed that it was purchased when I tried to repurchase and it told me that I had already purchased it.  Is the product key on my receipt?  Can you please email it to me?  Thanks  ???
« Last Edit: July 27, 2012, 07:17:18 PM by Dan Dixon »

Dan Dixon

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Re: PRODUCT KEY
« Reply #1 on: July 13, 2012, 04:48:03 PM »
Looks like you mistyped the email address.

I just resent the link.

RainMan

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Re: PRODUCT KEY
« Reply #2 on: July 18, 2012, 12:33:44 PM »
I have a similar issue. I purchased Universe Sandbox....must have been over a year ago....but I've since moved to a new PC and don't recall any product key, and can't see anywhere in the program to enter one even if I did have it. Do I have a product key...and if so can it be sent to my email again. Also where would I enter it anyway.

Dan Dixon

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Re: PRODUCT KEY
« Reply #3 on: July 27, 2012, 07:17:01 PM »
Send me an email and please include the email you used to purchase:
http://universesandbox.com/contact/

neogenic

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Re: Product Key Missing
« Reply #4 on: August 10, 2012, 12:47:30 PM »
My pretty old key is missing, too! If sent a message via the contact formular 2 or 3 days ago. But this computer I'am on has a very, very unreliable internet connection so I'm not sure if you received it.
I woud wait, but it woud be urgent till tomorrow  :)

All the necessary details were in the message. Please let me know if you received it. Thanks alot! And please let me know if you need some other informartion!

Thanks alot!  :-*

Dan Dixon

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Re: Product Key Missing
« Reply #5 on: August 10, 2012, 01:31:34 PM »
Sorry about that. I found your message and replied to this email address:
w--m-----@n--g----.de