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Author Topic: Cant get it running  (Read 6238 times)

MooLer

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Cant get it running
« on: January 26, 2009, 09:02:25 AM »
hey i have a problem with the game...when i try to run it then it checks for updates then comes the window(game window)and nothing happens it just crashes i have all the programs needed but i dont know what to do anymore pls help  ???
 Thank you!

Dan Dixon

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Re: Cant get it running
« Reply #1 on: February 04, 2009, 03:23:34 PM »
Universe Sandbox writes out log files that may help determine the cause of the problem. They are located in this folder on your computer:
My Documents\Universe Sandbox\Logs
There should be two text files. Could you send me these files? You can send them to:
support at universe sandbox dot com

If you canít find the files then the problem occurs before the folders are created and the files are written. Either way, Iíd like to help you solve this problem.

Did it ever work or have you always had this problem?

avadod

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Re: Cant get it running
« Reply #2 on: February 18, 2009, 08:16:26 PM »
i can't get it running it's saying it's having a problem and is telling me to put my email but it doesn't type on the program

avadod

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Re: Cant get it running
« Reply #3 on: February 18, 2009, 08:18:52 PM »
dan can you please help me nothing's working and i am upset that it isn't working

Dan Dixon

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Re: Cant get it running
« Reply #4 on: February 18, 2009, 08:52:10 PM »
Universe Sandbox writes out log files that may help determine the cause of the problem. They are located in this folder on your computer:
My Documents\Universe Sandbox\Logs
There should be two text files. Could you send me these files? Email me at support -at- universe sandbox dot com.

What's the error message that you get?
And where is it telling you to put in your email? Is this after it crashes?

avadod

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Re: Cant get it running
« Reply #5 on: February 18, 2009, 09:01:14 PM »
i can't email you yahoo is telling me to put you on my contacts list to email

Dan Dixon

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Re: Cant get it running
« Reply #6 on: February 18, 2009, 09:52:08 PM »
I've sent you an email to reply to.

avadod

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Re: Cant get it running
« Reply #7 on: February 18, 2009, 10:13:18 PM »
how do you move it

Dan Dixon

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Re: Cant get it running
« Reply #8 on: February 18, 2009, 10:24:07 PM »
Sorry... I don't understand.

How do you move what? The files?

In yahoo you can attach files to an email. Choose that and then find the files here:
My Documents\Universe Sandbox\Logs

avadod

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Re: Cant get it running
« Reply #9 on: February 18, 2009, 10:31:21 PM »
i ment to attach the files to the email

Dan Dixon

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Re: Cant get it running
« Reply #10 on: February 18, 2009, 11:03:52 PM »
Please let me know if you're still having problems send me the files.

avadod

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Re: Cant get it running
« Reply #11 on: February 19, 2009, 07:43:10 AM »
how do you move the files because i don't know how to move it

avadod

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Re: Cant get it running
« Reply #12 on: February 19, 2009, 07:58:26 AM »
it's like crash at start up

monmarfori

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Re: Cant get it running
« Reply #13 on: March 23, 2009, 11:28:26 PM »
it says: Universe Sandbox has encountered a problem.

avadod

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Re: Cant get it running
« Reply #14 on: March 24, 2009, 01:00:18 PM »
yes it says the same thing

Dan Dixon

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Re: Cant get it running
« Reply #15 on: March 26, 2009, 07:13:24 PM »
I will likely be releasing a 'maintenance' update in the next week or two that might fix this problem (as you are not the only one experiencing strange crashes like this).

Although for everyone else... don't get excited, this won't include any of the new features I've been working on. Those will come in a later update.

monmarfori

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Re: Cant get it running
« Reply #16 on: March 27, 2009, 09:43:46 PM »
example: when running Gravity Flower and you point any object and comet trail it crashes