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Author Topic: Where is my product key?  (Read 6025 times)

apotheosis

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Where is my product key?
« on: June 24, 2010, 06:19:43 PM »
I bought it through paypal 3 days ago.

How do I get it?

I'm asking here because I sent an email to sales@univer... 2 days ago and didn't get a response.
« Last Edit: June 25, 2010, 10:43:37 AM by Dan Dixon »

Dan Dixon

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Re: Where is my product key?
« Reply #1 on: June 24, 2010, 06:24:08 PM »
Sorry about that. I don't see that email.

Can you forward me your PayPal receipt?
sales@univer...box.com

Then post here once you've done that. Thanks. We'll definitely get this fixed.
« Last Edit: June 25, 2010, 10:43:53 AM by Dan Dixon »

apotheosis

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Re: Where is my product key?
« Reply #2 on: June 24, 2010, 06:45:14 PM »
I forwarded the e-mail.  I'm glad I saved the receipt.

apotheosis

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Re: Where is my product key?
« Reply #3 on: June 24, 2010, 06:58:28 PM »
Do I get the key by mail or by e-mail?

Dan Dixon

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Re: Where is my product key?
« Reply #4 on: June 24, 2010, 10:42:03 PM »
I resent your product key (by email). I'm really sorry that you never received it. I've seen this happen a couple times now and I'm not sure what the problem is. Did it go into your spam folder by chance?

Had you not saved your receipt I would have only needed the email address you made the purchase with.

I also looked for the other email you sent but I couldn't find it. What email adress did you send that one from?

Sorry for all the confusion and the delay. Enjoy version 2.

apotheosis

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Re: Where is my product key?
« Reply #5 on: June 25, 2010, 04:10:43 PM »
Thank you so much!  I just activated it.

Well, I checked my spam folder all the way back to the day I sent the money through paypal and I didn't find the key :/

About the e-mail I sent to sales.  I sent that through outlook express, perhaps the program glitched and didn't send the e-mail.

I sent that with the e-mail apotheosis_0@live.com

Again, thank you.