Universe Sandbox

Universe Sandbox Legacy => Universe Sandbox Legacy | Help => Topic started by: Hyren on April 29, 2011, 03:53:10 PM

Title: Game won't start on Steam.
Post by: Hyren on April 29, 2011, 03:53:10 PM

I bought this on steam and it won't start. It doesn't give any errors, and I don't even think it starts any processes when I check the taskmanager. My status on steam changes to "Playing Universe Sandbox" for about a second or two but then goes back to normal.

I've tried reinstalling the game and I've tried the fix for steamwrapper errors. Any help would be greatly appreciated.

Title: Re: Game won't start on Steam.
Post by: tnathan475 on April 29, 2011, 05:45:54 PM

I've got the same exact problem.

Title: Re: Game won't start on Steam.
Post by: Phate on April 29, 2011, 07:30:22 PM

I'm having the same issue here.  The "Preparing to start Universe Sandbox" pops up and then just disappears.  I've uninstalled/reinstalled the game, and .net and have had no success.

Title: Re: Game won't start on Steam.
Post by: Dan Dixon on April 29, 2011, 08:17:47 PM

Can you find the 3 log files here:
(My) Documents\Universe Sandbox\Logs
... and email them to me?

dan at universesandbox dot com

(it's possible this is a crash before the log files get written out too, let me know if you don't see a Logs folder)

Reply here after you've emailed them to me.

I'm very interested in helping you solve this problem.

Title: Re: Game won't start on Steam.
Post by: RigelBetelguise on April 29, 2011, 11:01:55 PM

Try re-starting steam.  This tends to fix most launch issues after purchases and downloads.

Title: Re: Game won't start on Steam.
Post by: LeftLiner on April 30, 2011, 08:37:33 AM

Hello! Same problem here, tried the wrapper fix, re-installed, restarted steam and rebooted my computer, no change. I don't have any log files, or rather, I don't have a Universe Sandbox folder in my documents.

Title: Re: Game won't start on Steam.
Post by: tnathan475 on April 30, 2011, 09:28:10 AM

Quote from: LeftLiner on April 30, 2011, 08:37:33 AM

Hello! Same problem here, tried the wrapper fix, re-installed, restarted steam and rebooted my computer, no change. I don't have any log files, or rather, I don't have a Universe Sandbox folder in my documents.

Same thing with me, tried everything, nothing works so far. Also I cannot find any of these log files where are they located on win 7?

Title: Re: Game won't start on Steam.
Post by: Sirm on April 30, 2011, 07:13:41 PM

Yeah, same thing here..while i was installing i saw a error quickly then nothing..
it prepares to launch then nothing

edit:
well, this seems to be a problem with .net framework, dude.
I have .net 4 here, using in a windows 7 and i cant have 2 or 3 versions of .net because only v4 is for 7...So everybody running USB in a windows 7 with .net framework v4 is having the same tissues, I THINK
MEH, thats kinda sad

Title: Re: Game won't start on Steam.
Post by: Sirm on May 01, 2011, 04:29:42 PM

i know thats is kinda NOT COOL but you need to see my post /\ me, i really think thats SOMETHING to look

Title: Re: Game won't start on Steam.
Post by: Dan Dixon on May 03, 2011, 03:37:05 PM

Quote from: tnathan475 on April 30, 2011, 09:28:10 AM

I don't have any log files, or rather, I don't have a Universe Sandbox folder in my documents.

Apparently the problem occurs before the log files are ever written.

Sirm's suggestion is a good one. Try repairing your install of .NET 4:
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=9cfb2d51-5ff4-4491-b0e5-b386f32c0992&displaylang=en

Also make sure you computer has the latest windows updates:
http://windowsupdate.microsoft.com/

If either or both of those work... please let us all know.