Universe Sandbox

Universe Sandbox => Universe Sandbox ² | Support & Bugs => Topic started by: jstevethom on February 27, 2018, 09:16:01 AM

Title: I didn't get an Email! Help!!!!!
Post by: jstevethom on February 27, 2018, 09:16:01 AM

I bought this game and it didn't send me an email. Please help!

Title: Re: I didn't get an Email! Help!!!!!
Post by: Jar on February 27, 2018, 09:28:54 AM

Sorry for the issue! We can help get this sorted out. Please email us at Sales with information about your order: http://universesandbox.com/contact/

I wasn't able to find any orders for the email address you listed, so in your email, please provide the transaction ID. This should start with an X and can be found in your payment confirmation email.

Title: Re: I didn't get an Email! Help!!!!!
Post by: jstevethom on February 27, 2018, 09:51:30 AM

Sorry I had this account on the wrong email, I changed it to the right one. If you feel like it is necessary then send me a confirmation email.

Title: Re: I didn't get an Email! Help!!!!!
Post by: jstevethom on February 27, 2018, 10:07:30 AM

I sent you an email, thank you!

Title: Re: I didn't get an Email! Help!!!!!
Post by: jstevethom on February 27, 2018, 10:23:20 AM

I did not get a payment confirmation email

Title: Re: I didn't get an Email! Help!!!!!
Post by: Jar on February 27, 2018, 10:28:16 AM

That's okay, I was able to find your order via your other email address. I just replied to your email.  :)