Universe Sandbox may fail to run on some computers with older integrated graphics hardware.<\/p>\n\n\n\n
As of Update 36.3 | Crashing Craters<\/a>, computers with Intel or AMD integrated graphics must support DirectX 12 Feature Level 12_2 to run Universe Sandbox on Windows. Computers with separate graphics cards, like NVIDIA or AMD GPUs, should still be able to launch Universe Sandbox with DirectX 12 Feature Level 12_1 or higher.<\/p>\n\n\n\n You can find out which DirectX versions your computer supports and install the latest version by following these instructions<\/p>\n\n\n\n If Universe Sandbox is failing to run, here are some things you can try.<\/p>\n\n\n\n If you need further help, please contact us at support@universesandbox.com<\/p>\n\n\n\n With the release of Update 35 | Space in a New Light<\/a> in March 2025, we updated our stated minimum graphics hardware requirements to be 4 GB of dedicated video memory (VRAM) on a separate graphics card. We have also noted since before Update 35 that laptops or other computers using integrated graphics (rather than discrete graphics hardware) may have issues with Universe Sandbox, even if they meet the video memory requirement.<\/p>\n\n\n\n However, you may still have been able to run Universe Sandbox on computers below our minimum requirements<\/a> with integrated graphics cards, even ones that have reached end-of-life and no longer receive updates from the manufacturer.<\/p>\n\n\n\n The latest update to Unity, the game engine we use to create Universe Sandbox, now requires integrated graphics cards to support at least DirectX 12 Feature Level 12_2. When DirectX fails to start, Universe Sandbox uses Vulkan<\/a>, a backup graphics mode (which is also failing).<\/p>\n\n\n\n We regularly update Unity so we don\u2019t fall behind, which makes it easier to take advantage of new technologies, like those used for our new physics simulation architecture (DOTS<\/a>) in Update 36 | Pale Blue DOTS<\/a>. Doing regular small updates is much simpler and leads to fewer issues than doing sporadic large updates.<\/p>\n\n\n\n DirectX is helper software that sits between Windows and your graphics hardware.. Read more on Wikipedia<\/a>.<\/p>\n\n\n\n The last version of Universe Sandbox that supports all versions of DirectX 12 on integrated graphics cards, Update 36.2, will always be accessible on Steam to those who purchased Universe Sandbox. Learn how to access older versions<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":" Universe Sandbox may fail to run on some computers with older integrated graphics hardware.<\/p>\n","protected":false},"author":74,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[3,1],"tags":[],"class_list":["post-6643","post","type-post","status-publish","format-standard","hentry","category-development","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/universesandbox.com\/blog\/wp-json\/wp\/v2\/posts\/6643","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/universesandbox.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/universesandbox.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/universesandbox.com\/blog\/wp-json\/wp\/v2\/users\/74"}],"replies":[{"embeddable":true,"href":"https:\/\/universesandbox.com\/blog\/wp-json\/wp\/v2\/comments?post=6643"}],"version-history":[{"count":1,"href":"https:\/\/universesandbox.com\/blog\/wp-json\/wp\/v2\/posts\/6643\/revisions"}],"predecessor-version":[{"id":6644,"href":"https:\/\/universesandbox.com\/blog\/wp-json\/wp\/v2\/posts\/6643\/revisions\/6644"}],"wp:attachment":[{"href":"https:\/\/universesandbox.com\/blog\/wp-json\/wp\/v2\/media?parent=6643"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/universesandbox.com\/blog\/wp-json\/wp\/v2\/categories?post=6643"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/universesandbox.com\/blog\/wp-json\/wp\/v2\/tags?post=6643"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}Does my computer support DirectX 12 Feature Level 12_2?<\/strong><\/h4>\n\n\n\n
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What can I do?<\/strong><\/h4>\n\n\n\n
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What are the minimum graphics requirements?<\/strong><\/h4>\n\n\n\n
Why is this happening?<\/strong><\/h4>\n\n\n\n
What is DirectX?<\/strong><\/h4>\n\n\n\n