Privacy Policy

Giant Army respects the privacy rights of its users and is committed to being transparent with how we use personal information. Giant Army receives information from users through our services, which include:


  • Our games “Universe Sandbox Legacy” and “Universe Sandbox,” including the associated Steam Workshop pages and Steam Community Features
  •, associated sites, social media channels (such as our Facebook page, or Twitter account)
  • Forums and any associated mobile or web apps


When you interact with our websites, we collect and handle personal information as described in this policy.


What Types of Information Do We Collect From You?


Personal Information. We may collect Personal Information that you willingly provide to us or to others through the use of our services, such as your name, email address, payment information, and social media account details (as applicable).


Non-Personal Information. We may also collect non-personal information from you, such as your browser type, the URL of the previous website you visited, your ISP, operating system, and your Internet protocol (IP) Address, as well as in-game Non-Personal Information, such as your click pattern, the menus you open, and which simulation you load.

How and When Do We Collect This Information?


When You Provide Information to Us. We collect personal information from you when you provide it to us. For example, if you make an in-app or in-game purchase, we may collect your name, telephone number, credit card number, and email address. If you sign up to receive a newsletter, we will collect your email address. If you create an account on our forums, you will be asked to provide an email address and will be given the option to voluntarily provide additional personal information for your profile.


Communications With Us. If you communicate with us regarding our services, we will collect any information that you provide to us in any such communication including your contact details and the content of your communication. These communications include when you contact us through one of our social media accounts, such as our Facebook page or our Twitter or Instagram accounts. The information we collect includes everything you choose to share with us, such as screenshots, data files associated with Universe Sandbox (including simulation files), photos you send us, written testimonials, error or crash reports and technical information about your system.


Passive Information Collection. We may automatically collect certain data in order to track your use of our website, games, and other Giant Army products and services, provide you with a more personalized user experience, and to allow you to login and begin use of Giant Army products and services automatically when you visit our website. We may automatically collect: your IP address, MAC address, network configuration information, network device information, hardware peripheral information (such as VR headset model), browser plug-in types and versions, operating system, and platform. We also may collect information about your download activity, browser activity, and session information (such as clickstream patterns and error or crash reports). Such non-personal information cannot easily be used to identify you.


Analytic and Reporting Technologies. Like the operators of most websites, we use analytic and reporting technologies and partner with third parties such as Google Analytics to record both personal and non-personal information as described in “Passive Information Collection” above. This data is used to help manage, monitor and optimize our products and services. To do this, we may use web beacons and cookies.


Cookies and Web Beacons. A cookie is a small file placed on the hard drive of your computer. Some of our partners also use cookies in conjunction with the services they have integrated into our site. For example, our forums may use cookies to keep track of your preferences. A web beacon is an often-transparent graphic image, usually no larger than a 1x1 pixel that is placed on a web page or in an e-mail that is used to monitor the behavior of the user visiting the website or receiving the e-mail.


Cookies and web beacons used by Giant Army and our online partners are not linked to personal information. This policy only covers the use of cookies and web beacons by Giant Army and our online partners and does not cover the use of cookies or web beacons by any other third party or advertiser. You may disable the use of cookies in your browser and continue to use our services or website, though certain customization features may be disabled.


Signing In via Social Network Accounts. We may allow you to sign in to our websites, forums or applications using a third party account, such as a Facebook or Google account. These third party sign-on features may also enable you to create an account more easily by populating our registration form with the information you previously provided to the social networking site. Typically, the first time you use one of these sign-on services, the social networking site will inform you of the information that will be shared with us. We may use that information for purposes described in this policy. To learn more about what information the social networking site collects when you use it to sign in to one of our services, please refer to the privacy policy for that third party site.


How Do We Use Your Information?


We primarily use your information for our own internal purposes, such as providing, maintaining, evaluating, and improving our products and services. We use your personal information for the purpose for which it was collected, and to provide our services, fulfill requests for information, and provide customer support. For example, if you sign up to receive one of our newsletters, we will use the email address you provide to send you the newsletters.


When Will We Disclose Your Information to Third Parties?


Disclosure to Successors. We may disclose your personal information to any successor-in- interest of ours, such as a company that acquires us. In the event Giant Army goes through a business transition, such as a merger or acquisition by or with another company, or sale of all or a portion of our assets, your personal information will likely be among the assets transferred. You will be notified via email or by a notice on our website of any such change in ownership or control of your personal information.


Disclosure to Unaffiliated Third Parties. We may disclose your personal information to prevent an emergency, to prevent harm to others, to respond to legal requirements, to protect or enforce our rights and policies, to protect or enforce the rights of a third party, or as required or permitted by law (including, without limitation, to comply with a subpoena or court order).


Disclosure to Third Party Service Providers and Online Partners. We may contract with various third parties who help us provide, maintain and improve our products and services. For example, we use a third party to process payments made to us (such as purchases through Steam Workshop), or to perform analytics or other operations. We also contract with several online partners to help manage, monitor and optimize our website and services and to help us measure the effectiveness of our communications and how visitors use the website and application. We take commercially reasonable precautions to prevent such third parties from disclosing your personal information, except for the purpose of providing the services in question. We cannot guarantee that such third parties will not disclose your personal information. Currently, the online partners with whom we share your personal information include:


Google Analytics


Each of these partners has its own privacy policy governing their use of personal information, available on their respective websites. Giant Army does not share, rent, or trade your personal information with third parties for their promotional purposes.


How Do We Protect Your Personal Information?


Security. We take reasonable measures to protect the confidentiality, security, and integrity of the personal information collected from our website visitors.


Unfortunately, there is no such thing as perfect security. As a result, although we strive to protect personally identifying information, we cannot ensure or warrant the security of any information transmitted to us through or in connection with our websites, that we store on our systems or that is stored on our service providers' systems. Accordingly, we assume no liability for any disclosure of data due to errors in transmission, unauthorized third party access or other acts of third parties, or acts or omissions beyond our reasonable control.


Consent to Transfers. Given the global nature of the Internet, please be aware that information we collect, including personal information, will be transferred to, processed and stored in the United States and other countries around the world. Courts, law enforcement, and other authorities in the United States and abroad may be entitled to access your personal information under certain circumstances. By using our websites or providing us with any information, you consent to this transfer, processing and storage of your information in the United States and in other countries around the world, including jurisdictions in which the privacy laws may not be as comprehensive as those in the country where you reside or are a citizen.


Publically Accessible Information. The content that you store, post, or transmit on or through our website or other parts of our services, such as forum postings, social media postings, photo uploads and product reviews, may be publically accessible. We ask that you respect the privacy of others; therefore, users are prohibited from disclosing personal information through our website or services. Further, disclosure of phone numbers, addresses, age or other personally identifying information that may violate someone else's privacy is prohibited. Encouraging or asking users to disclose publicly their personally identifying information is also prohibited.


How Can You Review and Make Changes to Your Personal Information?


Changes and Access. You may review, update, or deactivate your personal account, through the account management screen on our website. If you would like to deactivate or terminate your account, you can also contact us by email (listed below).


Opting-Out from Receiving Communications. You may opt-out from having your personal information used for certain purposes. For example, when you purchase a product or service from us, you will be given the opportunity to indicate your communication preferences regarding additional marketing material on our order form.


If you no longer wish to receive our newsletters and promotional communications, you may opt- out of receiving them by following the instructions included in each newsletter or communication or by emailing us at If you need assistance you may contact us at


Retention. We may retain information about you as long as it is necessary for us to fulfill the purposes outlined in this policy. In addition, we may retain your information for an additional period as is permitted or required to, among other things, comply with our legal obligations, resolve disputes, and enforce agreements. Where required by applicable law, we shall delete your information when the information is no longer necessary or requested to do so. Even if we delete your information from active databases, the information may remain on backup or archival media as well as other information systems.


California Privacy Rights. California Civil Code section 1798.83 permits customers who are California residents to request certain information regarding disclosure within the immediately preceding calendar year of that resident's personal information to third parties and in some cases affiliates for their direct marketing purposes. To make such a request, contact us through the information provided below. Please note that we are only required to respond to one request per customer each year, and we are not required to respond to requests made by means other than through the email address. For your protection, you will be required to provide proof of your identity to obtain a copy of your Personal Information.


What are Our Policies Regarding Information from Children?


Under Thirteen. Our websites, products, and services are intended for users ages 13 and older only. Accordingly, we will not knowingly collect or use any personal information from children that we know to be under the age of 13. In addition, we will delete any information in our possession that we discover originates from a child under the age of 13.


Parental Controls. If you believe that your child’s personal information was mistakenly collected through our services, please contact us immediately at and we will work with you to determine if this is the case and remove such information if necessary.


Changes to our Privacy Policy


We may make changes to this policy from time to time. If so, we will notify you of any material changes by email, posting a notice on the home page of the website, or posting a notice in your account when you first login after we have made changes. If you receive notification of a change in our privacy policy, you must review the new policy carefully to make sure you understand our practices and procedures. You may not be able to receive notices from us if your cookies are disabled.




For further information on our privacy policy, or for questions on information that we may have collected from you, please contact us by either of the following methods:


Giant Army, LLC
911 E Pike St #200, Seattle, WA 98122
+1 415 625 3150


Last updated: May 2017