Universe Sandbox Legacy > Universe Sandbox Legacy | Help

How to Solve Startup Problems

(1/7) > >>

Dan Dixon:
If you're having problems starting Universe Sandbox...

1 (If you're running the Steam version)
Try restarting Steam.

3.1
Try restarting your computer.

3.25
Download and install (or repair) these redistributables:
Microsoft Visual C++ 2008 SP1 Redistributable
http://www.microsoft.com/download/en/details.aspx?id=5582

Microsoft Visual C++ 2010 SP1 Redistributable
http://www.microsoft.com/download/en/details.aspx?id=8328

9
Install or reinstall .NET 2:

Download .NET 2 here:
http://www.microsoft.com/en-us/download/details.aspx?id=1639

Or find this same file in the Universe Sandbox folder in Steam. Which is probably here:
C:\Program Files (x86)\Steam\steamapps\common\universe sandbox\Prerequisites\NetFx20SP2_x86.exe

12
Double check that DirectX is installed correctly. Download and install this:
http://www.microsoft.com/download/en/details.aspx?id=35

6 (Steam version only)
Make sure your video drivers are up to date:
In Steam from the Main Menu, select Steam > Check for Video Driver Updates...

6 (Standalone version - non-Steam)
Make sure your video drivers are up to date:
http://www.nvidia.com/Download/index.aspx
http://support.amd.com/us/gpudownload/
http://downloadcenter.intel.com/


Other Things to Try

2 (Steam only)
Make sure Steam is up to date.
In Steam from the Main Menu, select Steam > Check for Steam Client Updates...

3 (Steam only)
Verify the installation (or re-download it).
In Steam, right click on Universe Sandbox in your Library > Select Properties > Click the "Local Files" tab > Click "Verify Integrity of Game Cache..."

4
Make sure that your copy of Windows is up to date:
http://update.microsoft.com/
Go into optional updates and make sure .NET 2 is installed (select all of them to be safe).

5
Try creating a new Windows user.
In Windows, click Start > Control Panel > User Accounts... and create a new user.
Then log out and log in into the new user account. Try running Universe Sandbox from there.
(this will help determine if it's a user setting problem)


More Complicated Things to Try

7
Something else to try, although a little more involved. Download the 'netfx_setupverifier_new.zip' file that appears right before the Comments section. Extract and run the 'netfx_setupverifier.exe' that is inside. Validate against '.NET Framework 4 Client':
http://blogs.msdn.com/b/astebner/archive/2008/10/13/8999004.aspx

8
If you're having problems with .NET, try removing it using this tool, scroll down a bit for the zip file:
http://blogs.msdn.com/b/astebner/archive/2008/08/28/8904493.aspx

Run the tool and select ".NET Framework 2" from the "Product to cleanup:" list.

After .NET 2 is cleaned up, try reinstalling it according to step 9 (above).

13
Getting the LNOMB error?
Download the file 't2embed.dll' and place it in your installation folder:
http://universesandbox.com/forum/index.php/topic,5423.msg51840.html#msg51840
(this file will be added automatically in the next release)


More Obscure Things to Try

15
Make sure there aren't any unusual character in the install path:
Someone reported that A:\#Ste4m\SteamApps did not work, but that A:\1Steam\SteamApps did.

3.5
Delete (or rename) the two settings files that are found here:
C:\Users\-your user name-\AppData\Local\Universe Sandbox
(the cause of this crash was fixed in 2.1.3, but it's still worth deleting these files as a last resort)

10
The iZ3D stereoscopic 3D driver may be incompatible with Universe Sandbox, if you use this, add Universe Sandbox to the exceptions list in its control panel.

11
Disable any video software like D3Doverrider software that forces triple buffering. This has been reported to cause crashes.

14
If you're running Windows 8...
- Open up Local Security Policy
- Click on Local Policies > Security Options
- In the right box scroll down until you see "System cryptography: Use FIPS compliant algorithms for encryption, hashing and signing
- Double click and select "Disabled" > Click OK
http://steamcommunity.com/app/72200/discussions/0/846940248059936510/#c846940248326546082


Why are the numbers out of order?
- The list of ideas has been reordered from most useful to try to least. The original number have been preserved for identifying different tasks.

.NET 2 or .NET 4?
US1 v2.0-2.1 required .NET 4.
US1 v2.2 requires .NET 2 which is less error prone to install.

Teh_Saccade:
May also help (as I had this problem) to set both Steam and the game's .exe set to launch as Administrator with full access, if it's not already.

Kept coughing a few errors 'til I did this on first run.

Dan Dixon:

--- Quote from: Teh_Saccade on June 15, 2011, 12:52:19 AM ---May also help (as I had this problem) to set both Steam and the game's .exe set to launch as Administrator with full access, if it's not already.

--- End quote ---

This shouldn't be necessary as Steam will ask for Administrative access if it needs it (and the Universe Sandbox.exe makes no changes that requires Admin access), but it certainly wouldn't hurt to do this.

Dan Dixon:
Two posts here were split into their own threads:
http://universesandbox.com/forum/index.php/topic,4159.0.html
http://universesandbox.com/forum/index.php/topic,4161.0.html

miamian:
why do i have to be an IT  person to launch a game? could you credit me and send me a key for your game via your web site? help ive tried everything this is SSSSSSSSSSSSooo annoying im trying to use this in class.     im having the non stop loading of framework.net  part  1 of 4

Navigation

[0] Message Index

[#] Next page