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help someone please

tell me
2 (40%)
ignore me
3 (60%)

Total Members Voted: 5

Author Topic: help  (Read 5793 times)

universal

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help
« on: July 03, 2010, 04:05:11 PM »
OK I start up and get the Solar system then a message pops up saying "Universal Sandbox has stopped working Windows is checking for a problem.". So I close that and try again and it happens again PLEASE help I really want to try this. :'( :'( :'(

Bla

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Re: help
« Reply #1 on: July 05, 2010, 12:42:59 PM »
Can you upload your Sandbox.log? It should be placed in

(My) Documents > Universe Sandbox > Logs

If you've bought a license, you should check it first and remove the license code in it (I think), but if you're just using the trial, just upload it.
« Last Edit: July 06, 2010, 12:39:19 AM by Bla »

deoxy99

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Re: help
« Reply #2 on: July 05, 2010, 12:47:52 PM »
Can you upload your Sandbox.log? Itshould be placed in

[Universe Sandbox install location] > Universe Sandbox > Logs

If you've bought a license, you should check it first and remove the license code in it (I think), but if you're just using the trial, just upload it.
Oh so now you want to be Dan.

Naru523

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Re: help
« Reply #3 on: July 05, 2010, 03:33:33 PM »
Ever heard of helping someone who hasn't got a helper yet?

deoxy99

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Re: help
« Reply #4 on: July 05, 2010, 03:43:03 PM »
Ever heard of helping someone who hasn't got a helper yet?
Yeah, but he acted like Dan. He always says to get the log files.

Dan Dixon

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Re: help
« Reply #5 on: July 05, 2010, 07:11:16 PM »
Can you upload your Sandbox.log? Itshould be placed in
[Universe Sandbox install location] > Universe Sandbox > Logs

Yes, thanks Bla. This would be very helpful in figuring out your problem. You can also just email the files to support@universesandbox.com and mention that you're universal from the forums.

The log files can be found in (My) Documents > Universe Sandbox > Logs
(not the install location)


Bla

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Re: help
« Reply #6 on: July 06, 2010, 12:38:49 AM »
Oh so now you want to be Dan.
No, but maybe I could find the problem from the log files... I'm not sure if I can, but I could try. I've tried reading error files/log files from some games, so maybe I could understand them.
And if I couldn't, they would be uploaded here for when Dan read the topic, so he wouldn't need to ask for them.

The log files can be found in (My) Documents > Universe Sandbox > Logs
(not the install location)
Sorry, corrected it now. :)

atomic7732

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Re: help
« Reply #7 on: July 06, 2010, 07:48:25 AM »
Hahaha I read the log files once. But there was no error. But it told me stuff.

witold

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Re: help
« Reply #8 on: August 07, 2010, 05:00:14 AM »
Perfect poll :)