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Author Topic: Game stays in startup screen  (Read 1239 times)

spereira

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Game stays in startup screen
« on: October 31, 2017, 05:58:24 PM »
I just bought the game and can't play, when I start it shows the splash screen and it shows below "Starting the Sandbox".

I already restarted Windows and Steam.

Any suggestions of what's going on?

Jar

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    • Universe Sandbox
Re: Game stays in startup screen
« Reply #1 on: November 01, 2017, 12:25:20 PM »
Sorry for the issue. Can you please try running through the other suggested troubleshooting options listed here? http://universesandbox.com/support/basic

Then if you're still not able to start up, please send us your log so we can look into it: http://universesandbox.com/support/emaillog

Thanks!

spereira

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  • Posts: 2
Re: Game stays in startup screen
« Reply #2 on: November 01, 2017, 07:45:32 PM »
I think the problem is the computer not having the minimum requirements. I have it running in my Mac Pro but cannot run in my Dell 1545, which I bought the game for.

It looks like that the installer doesn't check any requirements because it let me install it without any problem.

Jar

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  • Posts: 633
    • Universe Sandbox
Re: Game stays in startup screen
« Reply #3 on: November 02, 2017, 11:37:24 AM »
We do not use an installer, but we list system requirements on our website to the best of our knowledge and try to detect hardware limitations on startup. If we detect something, we show a warning, but we can't always determine this.

It looks like the Dell 1545 is fairly old hardware that would struggle with most modern games. I'm sorry that it cannot run on this system, but it's good to hear that it runs on your Mac!

Because it's tied to your Steam account, you can install Steam on any other computer, log in, and access your copy of Universe Sandbox .