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Author Topic: I am having problems starting Universe Sandbox 2 on steam  (Read 254 times)

ccpd1

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I am having problems starting Universe Sandbox 2 on steam
« on: August 29, 2017, 06:46:25 AM »
When I try to load up the game, it freezes up at the loading screen and does not let me play. I have tried restarting, uninstalling and closing and opening steam. None of these have worked.

SyzygyΣE

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Re: I am having problems starting Universe Sandbox 2 on steam
« Reply #1 on: August 29, 2017, 07:16:27 AM »
Have a go at the basic troubleshooting steps if you haven't already and see if anything manages to fix it.

ccpd1

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Re: I am having problems starting Universe Sandbox 2 on steam
« Reply #2 on: August 29, 2017, 03:18:59 PM »
I tried them and unfortunately it did not work.

Jar

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Re: I am having problems starting Universe Sandbox 2 on steam
« Reply #3 on: August 30, 2017, 09:48:30 AM »
Sorry for the issue, ccpd1. Can you please send us your log file so we can look into this further? Instructions are available here: http://universesandbox.com/support/emaillog

Thanks!