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Author Topic: cant start the game  (Read 1881 times)

jimac

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cant start the game
« on: November 08, 2015, 09:17:04 AM »
Hello. I cant start the game. Log of crush in the files. Sorry. I russian and very bad speak English :).
Used Steam. OS win7 x32. 3 gb ram.

Jar

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    • Universe Sandbox
Re: cant start the game
« Reply #1 on: November 09, 2015, 01:37:07 PM »
Sorry for the issue.

Thanks for posting the crash files. Can you also give us your log with the filename output_log.txt? Instructions for finding this file can be found here: http://universesandbox.com/support/emaillog


jimac

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Re: cant start the game
« Reply #2 on: November 10, 2015, 12:52:39 PM »
Sorry for the issue.

Thanks for posting the crash files. Can you also give us your log with the filename output_log.txt? Instructions for finding this file can be found here: http://universesandbox.com/support/emaillog

Hello! Thanks for help, but in this place there is no such file "output_log.txt" :((

Jar

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Re: cant start the game
« Reply #3 on: November 10, 2015, 03:21:38 PM »
Okay, thanks for checking. I'll pass these files onto the team and I'll let you know once we have any information.

jimac

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Re: cant start the game
« Reply #4 on: November 11, 2015, 02:40:20 AM »
Thank you! Spasibo! :)

Jar

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Re: cant start the game
« Reply #5 on: November 18, 2015, 12:14:52 PM »
Can you please try testing Alpha 17? We just released this update a few days ago. Steam should automatically download it.

Few things to try if it's not working:
1) Disable Steam Overlay: http://universesandbox.com/support/disableoverlay
2) Force-Opengl: http://universesandbox.com/support/forceopengl

Also, after trying with Alpha 17, please check again to see if there is a log file in C:\Program Files (x86)\Steam\steamapps\common\Universe Sandbox 2\Universe Sandbox_Data.
« Last Edit: November 18, 2015, 12:46:19 PM by Jar »