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Author Topic: [BUG] Everything Black. Please help!  (Read 1270 times)

Macwarswas

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[BUG] Everything Black. Please help!
« on: July 10, 2015, 02:31:49 AM »
Hello guys!


When I was playing Universe Sandbox 2, I saw the earth was black and the stars to! even other planets and the sun. I can't play like this and check this screenshot. Please help guys. My graphic cards are updated.




« Last Edit: July 10, 2015, 06:31:00 AM by Macwarswas »

C7

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Re: [BUG] Everything Black. Please help!
« Reply #1 on: July 10, 2015, 01:40:54 PM »
Can you post your log files? Seems like your gpu isn't loading the shaders for some reason.

http://universesandbox.com/blog/2014/08/support-us2/#logs

Macwarswas

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Re: [BUG] Everything Black. Please help!
« Reply #2 on: July 10, 2015, 11:55:17 PM »
Here is the log:


C7

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Re: [BUG] Everything Black. Please help!
« Reply #3 on: July 12, 2015, 08:34:46 AM »
Thanks for the log files.

I took a look at the logs and the issue is that your graphics card doesn't support shader model 3.0. We need at least that to be able to load the code that generates the visuals for the game. Unfortunately, this isn't something we're going to be able to fix on our end.

The solution would be to upgrade the graphics hardware in the computer, though it's possible if the motherboard is from the same era, it might not be able to support a newer graphics card, as the interfaces have changed since then.

If you have any questions, let me know.