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Author Topic: Startup Problems  (Read 2473 times)

Ícaro

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Startup Problems
« on: November 14, 2014, 04:30:32 PM »
I had many problems to start ² Universe Sandbox. I was told to create a new thread about it, I did everything you told me to do and yet the game still does not start, and the only file that I thought it might be helpful was this.                                                                                                                                                                                                                                                                  (No, i really do not know a topic with a good structure for a forum)                                                                                   Ps: Sorry for my bad english

C7

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Re: Startup Problems
« Reply #1 on: November 14, 2014, 05:37:32 PM »
I really need the crash dump files for the game if it's crashing. If it's not crashing, can you tell me exactly what is happening?

There's also a log from the physics engine in your documents folder. Hopefully it will have some useful information.

C:\Users\YourUsername\My Documents\Universe Sandbox²\logs

Ícaro

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Re: Startup Problems
« Reply #2 on: November 14, 2014, 06:09:29 PM »
I could not find the necessary files, I searched everywhere, maybe the dump files do not appear to be a message not crash the game itself, but the windows.This is a screenshot that I took if required
« Last Edit: November 15, 2014, 09:24:57 AM by Ícaro »

C7

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Re: Startup Problems
« Reply #3 on: November 15, 2014, 12:10:29 PM »
Click where it says "exibir detalhes do problema", and send me a copy of the text there. Hopefully it will give me some more information on the problem.

Ícaro

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Re: Startup Problems
« Reply #4 on: November 15, 2014, 01:23:33 PM »
This is what is written:                                                                                                                                            Assinatura do problema:
  Nome do Evento de Problema:   APPCRASH
  Nome do Aplicativo:   Universe Sandbox x64.exe
  Versão do Aplicativo:   4.5.5.37569
  Carimbo de Data/Hora do Aplicativo:   5434f484
  Nome do Módulo de Falhas:   StackHash_747c
  Versão do Módulo de Falhas:   6.1.7601.17514
  Carimbo de Data/Hora do Módulo de Falhas:   4ce7c8f9
  Código de Exceção:   c0000374
  Deslocamento de Exceção:   00000000000c40f2
  Versão do sistema operacional:   6.1.7601.2.1.0.256.1
  Identificação da Localidade:   1046
  Informações Adicionais 1:   747c
  Informações Adicionais 2:   747cdc085e1d61bc8112639afd893cc7
  Informações Adicionais 3:   1d64
  Informações Adicionais 4:   1d64e1629e3471efdba128b3db5b1447

C7

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Re: Startup Problems
« Reply #5 on: November 15, 2014, 01:42:51 PM »
That's a heap corruption exception. I've never seen that before in any of our crash logs.

 Please launch the game with this option enabled, and post a new log file.

1 - Force CPU Mode (turn off OpenCL)
- In Steam, Right-click on the game title under the 'Library' and select 'Properties'.
- Under the General tab click the 'Set launch options...' button.
- Enter  -forcecpu  into the launch options (note the dash) and click 'OK'.
- Close the game's 'Properties' window and launch the game.

Ícaro

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Re: Startup Problems
« Reply #6 on: November 15, 2014, 02:11:25 PM »
An exception? ._____. lol
« Last Edit: November 15, 2014, 03:35:22 PM by Ícaro »

C7

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Re: Startup Problems
« Reply #7 on: November 16, 2014, 09:28:15 AM »
Exceptions are fairly common, they happen any time something comes up that the computer, or program requires special handling to deal with.

http://en.wikipedia.org/wiki/Exception_handling

However, Heap corruption is a particularly bad exception, and not something we have ever seen in crash logs before. Generally speaking, this doesn't happen in managed code (which is what we use), since the heap is automatically managed by the operating system.

Ícaro

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Re: Startup Problems
« Reply #8 on: November 16, 2014, 10:20:31 AM »
well ... Some hope the game work? '-'

Ícaro

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Re: Startup Problems
« Reply #9 on: November 21, 2014, 05:51:30 PM »
My log files

C7

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Re: Startup Problems
« Reply #10 on: November 24, 2014, 08:32:19 AM »
Now that the game is running, are you able to start it without the force cpu option enabled? It sounds like the initial issue that you had was resolved by the driver updates and re-installation of the game.

Force cpu is going to be pretty slow, OpenCL is a lot faster if your computer is able to use it.

Ícaro

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Re: Startup Problems
« Reply #11 on: November 25, 2014, 02:11:53 PM »
For some reason the game again to crash when I start, I checked my drivers and did not have any updates, what other options do I have?
« Last Edit: November 25, 2014, 05:57:38 PM by Ícaro »