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Author Topic: Universe Sandbox is crashing on startup  (Read 8401 times)

matty406

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Re: Universe Sandbox is crashing on startup
« Reply #30 on: May 26, 2010, 08:15:50 AM »
Well i found it funny as well. ;D

I'm trying that download now, i must already have that, as it is 'repairing' it.
I'll let you know the result.

Dan Dixon

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Re: Universe Sandbox is crashing on startup
« Reply #31 on: May 26, 2010, 06:23:41 PM »
Yes please. Let me know what happens.

matty406

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Re: Universe Sandbox is crashing on startup
« Reply #32 on: May 27, 2010, 10:19:26 AM »
LO AND BEHOLD.

a loading screen

Looks like it did the trick. ;D

Dan Dixon

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Re: Universe Sandbox is crashing on startup
« Reply #33 on: May 27, 2010, 10:56:10 AM »
Great news, but baffling that reinstalling .NET worked for you too.

matty406

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Re: Universe Sandbox is crashing on startup
« Reply #34 on: May 27, 2010, 10:59:16 AM »
Yes. might it be best to advise everyone to update/reinstalling .NET before taking a start up problem to the forum?

Dan Dixon

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Re: Universe Sandbox is crashing on startup
« Reply #35 on: May 27, 2010, 11:02:48 AM »
Reinstalling .NET will now be part of my 1st things to try arsenal, but I'd definitely like more than just 2 examples of this as a solution. Especially since it seems like the problem you and pagalzone had were ultimately different.

I'm so glad it's working for you.

deoxy99

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Re: Universe Sandbox is crashing on startup
« Reply #36 on: May 27, 2010, 11:05:46 AM »
Reinstalling .NET will now be part of my 1st things to try arsenal, but I'd definitely like more than just 2 examples of this as a solution. Especially since it seems like the problem you and pagalzone had were ultimately different.

I'm so glad it's working for you.

Why not let Universe Sandbox install it for you, by downloading it off the web.
« Last Edit: May 27, 2010, 11:10:11 AM by deoxy99 »

rcrcrean13

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Re: Universe Sandbox is crashing on startup
« Reply #37 on: July 11, 2010, 11:02:01 AM »
I'm having this problem. I have .NET Framework 4 now, which is the latest version of it right now i think. I open up USB and the loading screen comes up, but right after that it crashes. The only way I've been able to get it to work is if i restart the computer then start USB. If i exit out then start the program again it will crash...always. I also have the directx required for it. Mabye It's something with the video card? Should i send you information or logs from the folders?


I'd be very thankful if anyone could assist me with this.  :)

another note---version 2.0.8 was seemingly working fine. I updated to version 2.0.9 and thats when i think it started crashing on startup. And i haven't purchased the game yet, this is only the free version right now. I do plan on buying it...just wanted to try and fix this issue first.
« Last Edit: July 11, 2010, 11:16:02 AM by rcrcrean13 »

Dan Dixon

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Re: Universe Sandbox is crashing on startup
« Reply #38 on: July 14, 2010, 02:16:39 PM »
That's an interesting problem.

I'd definitely like to look at the logs files both when it works and when it crashes.

1 - So restart your computer
2 - Run US2
3 - Open a simulation
4 - Let it run for a bit
5 - Press send Feedback
6 - Mention that you are 'rcrcrean13' and this is when it works.

Now:
1 - Run US2 again
2 - Wait for it to crash.
3 - What is the exact error message you get when it crashes?
4 - Open up this folder: (My Documents)\Universe Sandbox\Logs
5 - Email me those files and mention you are 'rcrcrean13' and this is when it crashes.

Thanks!
« Last Edit: July 14, 2010, 03:44:03 PM by Dan Dixon »

rcrcrean13

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Re: Universe Sandbox is crashing on startup
« Reply #39 on: July 14, 2010, 06:26:07 PM »
ok, i restarted my computer and when i start USB it will always crash DIRECTLY after the loading screen. I don't know if there is a way to show you the error message i got. It will not let me copy and paste anything. umm...if their is another way let me know. The error states---"Universe Sandbox has encountered a problem and needs to close. We are sorry for the inconvenience" It comes complete with a error report, but it is VERY long and i am unable to copy it.

I am very Appreciative of your support in this matter :). And I just emailed you the logs.

Dan Dixon

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Re: Universe Sandbox is crashing on startup
« Reply #40 on: July 14, 2010, 08:59:15 PM »
@rcrcrean13

I sent you an email with additional instructions. I'm sorry this is happening.

Dan Dixon

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Re: Universe Sandbox is crashing on startup
« Reply #41 on: July 16, 2010, 05:20:01 AM »
@rcrcrean13

I sent you an email with additional instructions. I'm sorry this is happening.

I'm quite certain that I've fixed this crash in the latest version (2.0.10). It's safe to update. Thanks so much for reporting this problem.

rcrcrean13

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Re: Universe Sandbox is crashing on startup
« Reply #42 on: July 16, 2010, 08:28:48 AM »
version 2.0.10 is working great. Thank you for your help. :)

NeilLasala

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Re: Universe Sandbox is crashing on startup
« Reply #43 on: March 16, 2011, 05:43:20 AM »
hey.
Thanks for for the manual guideline.
I was having trouble with the Sandbox startup but now it is working just fine.
« Last Edit: April 14, 2011, 12:23:04 PM by Dan Dixon »