Universe Sandbox Legacy > Universe Sandbox 2008 | Help

I also get a crash at startup

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esskay:
I just discovered your site and would love to test out your program, but I have not yet succeeded in getting it to run.  Installation with my administrator account in Win XP Pro seemed to proceed without apparent problem and it created the Start menu entries as expected.  But when I try launching it I immediately get the error message "Universe Sandbox has encountered a problem and needs to close.  We are sorry for the inconvenience."

  I am using Win XP Pro, SP3 with all the latest Microsoft updates, on an Intel Core2 X6800, 3.25Gb RAM with nVidia GeForce GTS 250 with 1Gb RAM, and nVidia video driver 195.62 .  Is there other system info I can provide that might help figure out what's going wrong?

Thanks!

MassiveEffect:
Not sure if this will fix it but you can try installing into another directory. See if you get the same problem.
If you have another HDD install there if not just a new directory.

esskay:
I uninstalled it, installed it to a different folder on a different drive, but same crash occurs at launch.  :(

Dan Dixon:
Can you see if there are any files here:
Documents\Universe Sandbox\Logs
... and if there are can you email them to: support at universesandbox.com

Be sure to mention that you're esskay from the forums.

That should help me figure out what's going on.

esskay:
I don't see any folder named "Documents".   :( 

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