Universe Sandbox

Universe Sandbox Legacy => Universe Sandbox Legacy | Help => Topic started by: alpha212 on July 10, 2011, 03:17:44 PM

Title: Startup Problem - Doesn't Initialize Device
Post by: alpha212 on July 10, 2011, 03:17:44 PM

i am also not able to run universe sandbox on steam or the free version. i have done all the suggested troubleshooting regarding .net verification and re installation. verification of files show no missing files, the drive has been fully de-fragmented and checked for errors.

Running XP PRO SP3
Time of this report: 7/10/2011, 17:10:11
       Machine name: OMEGA
   Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.100216-1514)
           Language: English (Regional Setting: English)
System Manufacturer: ECS
       System Model: A880LM-M
               BIOS: Default System BIOS
          Processor: AMD Phenom(tm) II X6 1090T Processor,  MMX,  3DNow (6 CPUs), ~3.2GHz
             Memory: 3328MB RAM
          Page File: 909MB used, 8259MB available
        Windows Dir: C:\WINDOWS
    DirectX Version: DirectX 10.0 (4.10.0000.5512)
DX Setup Parameters: Not found
     DxDiag Version: 5.03.2600.5512 32bit Unicode

Title: Re: Startup Problem - Doesn't Initialize Device
Post by: Dan Dixon on July 10, 2011, 03:30:55 PM

Weird... it's not properly initializing the device:

The last line in Engine Log is:
07-10-2011 17:00:33 | DEVICE INIT : Initializing the device in windowed mode, with a render surface size of 1280x720, format 22, depthbuffer 75

The last line in Sandbox Log is:
     0 | 2011-07-10 17:00:33.000 | MainForm.Handle = 2753934

I'm not sure I've seen a problem like this.

How does it crash? Does it give you any message? Do you see any window?

Title: Re: Startup Problem - Doesn't Initialize Device
Post by: alpha212 on July 10, 2011, 09:12:34 PM

i have seen two flavors of the issue, either it does nothing at all, the exe in task manager will display for a moment at most, or the window will pop up, act like its trying to do something, then give out a error report.

Title: Re: Startup Problem - Doesn't Initialize Device
Post by: Dan Dixon on July 11, 2011, 07:18:35 PM

What does the error report say exactly?

Title: Re: Startup Problem - Doesn't Initialize Device
Post by: alpha212 on July 11, 2011, 08:31:02 PM

this is the following copied from the error report

Error Signature
AppName: universe sandbox.exe      AppVer: 2.1.3.900     AppStamp:4e0d0b21
ModName: ntdll.dll      ModVer: 5.1.2600.6055      ModStamp:4d00f27d
fDebug: 0       Offset: 00010a19


when i view the error log info, i get the following:

Faulting application universe sandbox.exe, version 2.1.3.900, stamp 4e0d0b21, faulting module ntdll.dll, version 5.1.2600.6055, stamp 4d00f27d, debug? 0, fault address 0x00010a19.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. (http://go.microsoft.com/fwlink/events.asp.)

Title: Re: Startup Problem - Doesn't Initialize Device
Post by: Dan Dixon on July 11, 2011, 10:37:17 PM

This may be a system error and unrelated to Universe Sandbox. Try this and let me know what it comes up with:
http://www.bleepingcomputer.com/forums/topic43051.html (http://www.bleepingcomputer.com/forums/topic43051.html)

And are you running any kind of virus protection?

Title: Re: Startup Problem - Doesn't Initialize Device
Post by: alpha212 on July 14, 2011, 07:37:04 PM

tried the above with no difference. i run avast and zone alarm but have shut them both down in testing.

Title: Re: Startup Problem - Doesn't Initialize Device
Post by: Dan Dixon on July 20, 2011, 03:40:57 PM

What steps did you try on this page?
http://universesandbox.com/forum/index.php/topic,3513.0.html (http://universesandbox.com/forum/index.php/topic,3513.0.html)

Title: Re: Startup Problem - Doesn't Initialize Device
Post by: Dan Dixon on July 22, 2011, 03:55:39 PM

You appear to be having the exact same problem as the individual here:
http://forums.steampowered.com/forums/showthread.php?p=23687584 (http://forums.steampowered.com/forums/showthread.php?p=23687584)

For some reason it's crashing on the "initialize the 3D engine" line of code.

Send me an email: dan at universe sandbox dot com
And include a link to this page so I know what the email is about and I'll send you a simple text app to see if it's an engine problem specifically.