Universe Sandbox

Universe Sandbox Legacy => Universe Sandbox Legacy | Help => Topic started by: Deathzilla7 on June 11, 2011, 10:36:10 PM

Title: Where's my product key?
Post by: Deathzilla7 on June 11, 2011, 10:36:10 PM

I got the email saying that I paid, and it has a receipt number, but there's no key?

How long does it usually take? I sent a customer support request.

Title: Re: Where's my product key?
Post by: Naru523 on June 12, 2011, 12:07:11 AM

It usually take a few hours, but if its taking too long, Dan should help.

Title: Re: Where's my product key?
Post by: Deathzilla7 on June 12, 2011, 12:17:21 AM

Ok. I'll do something else while I wait.

Either it'll show up in the mail or I'll get a service email, I guess.

But, any idea what the average wait is? 2 hours? 5? 3? 10?

Title: Re: Where's my product key?
Post by: Deathzilla7 on June 12, 2011, 01:08:12 AM

Ok, I got it!!! w00t!!!

Title: Re: Where's my product key?
Post by: Dan Dixon on June 12, 2011, 11:46:17 AM

Great.

For others... If you've paid and you don't see your key be sure to check your Spam folder. If it's not there send me an email letting me know what email address you used to purchase from.