Universe Sandbox

Universe Sandbox Legacy => Universe Sandbox Legacy | Help => Topic started by: universal on July 03, 2010, 04:05:11 PM

Title: help
Post by: universal on July 03, 2010, 04:05:11 PM: OK I start up and get the Solar system then a message pops up saying "Universal Sandbox has stopped working Windows is checking for a problem.". So I close that and try again and it happens again PLEASE help I really want to try this. :'( :'( :'(
Title: Re: help
Post by: Bla on July 05, 2010, 12:42:59 PM: Can you upload your Sandbox.log? It should be placed in

(My) Documents > Universe Sandbox > Logs

If you've bought a license, you should check it first and remove the license code in it (I think), but if you're just using the trial, just upload it.
Title: Re: help
Post by: deoxy99 on July 05, 2010, 12:47:52 PM: Quote from: Bla on July 05, 2010, 12:42:59 PM
Can you upload your Sandbox.log? Itshould be placed in

[Universe Sandbox install location] > Universe Sandbox > Logs

If you've bought a license, you should check it first and remove the license code in it (I think), but if you're just using the trial, just upload it.
Oh so now you want to be Dan.
Title: Re: help
Post by: Naru523 on July 05, 2010, 03:33:33 PM: Ever heard of helping someone who hasn't got a helper yet?
Title: Re: help
Post by: deoxy99 on July 05, 2010, 03:43:03 PM: Quote from: Naru523 on July 05, 2010, 03:33:33 PM
Ever heard of helping someone who hasn't got a helper yet?
Yeah, but he acted like Dan. He always says to get the log files.
Title: Re: help
Post by: Dan Dixon on July 05, 2010, 07:11:16 PM: Quote from: Bla on July 05, 2010, 12:42:59 PM
Can you upload your Sandbox.log? Itshould be placed in
[Universe Sandbox install location] > Universe Sandbox > Logs

Yes, thanks Bla. This would be very helpful in figuring out your problem. You can also just email the files to support@universesandbox.com and mention that you're universal from the forums.

The log files can be found in (My) Documents > Universe Sandbox > Logs
(not the install location)
Title: Re: help
Post by: Bla on July 06, 2010, 12:38:49 AM: Quote from: deoxy99 on July 05, 2010, 12:47:52 PM
Oh so now you want to be Dan.
No, but maybe I could find the problem from the log files... I'm not sure if I can, but I could try. I've tried reading error files/log files from some games, so maybe I could understand them.
And if I couldn't, they would be uploaded here for when Dan read the topic, so he wouldn't need to ask for them.

Quote from: Dan Dixon on July 05, 2010, 07:11:16 PM
The log files can be found in (My) Documents > Universe Sandbox > Logs
(not the install location)
Sorry, corrected it now. :)
Title: Re: help
Post by: atomic7732 on July 06, 2010, 07:48:25 AM: Hahaha I read the log files once. But there was no error. But it told me stuff.
Title: Re: help
Post by: witold on August 07, 2010, 05:00:14 AM: Perfect poll :)