Universe Sandbox

Universe Sandbox Legacy => Universe Sandbox Legacy | Help => Topic started by: apotheosis on June 24, 2010, 06:19:43 PM

Title: Where is my product key?
Post by: apotheosis on June 24, 2010, 06:19:43 PM

I bought it through paypal 3 days ago.

How do I get it?

I'm asking here because I sent an email to sales@univer... 2 days ago and didn't get a response.

Title: Re: Where is my product key?
Post by: Dan Dixon on June 24, 2010, 06:24:08 PM

Sorry about that. I don't see that email.

Can you forward me your PayPal receipt?
sales@univer...box.com

Then post here once you've done that. Thanks. We'll definitely get this fixed.

Title: Re: Where is my product key?
Post by: apotheosis on June 24, 2010, 06:45:14 PM

I forwarded the e-mail.  I'm glad I saved the receipt.

Title: Re: Where is my product key?
Post by: apotheosis on June 24, 2010, 06:58:28 PM

Do I get the key by mail or by e-mail?

Title: Re: Where is my product key?
Post by: Dan Dixon on June 24, 2010, 10:42:03 PM

I resent your product key (by email). I'm really sorry that you never received it. I've seen this happen a couple times now and I'm not sure what the problem is. Did it go into your spam folder by chance?

Had you not saved your receipt I would have only needed the email address you made the purchase with.

I also looked for the other email you sent but I couldn't find it. What email adress did you send that one from?

Sorry for all the confusion and the delay. Enjoy version 2.

Title: Re: Where is my product key?
Post by: apotheosis on June 25, 2010, 04:10:43 PM

Thank you so much!  I just activated it.

Well, I checked my spam folder all the way back to the day I sent the money through paypal and I didn't find the key :/

About the e-mail I sent to sales.  I sent that through outlook express, perhaps the program glitched and didn't send the e-mail.

I sent that with the e-mail apotheosis_0@live.com

Again, thank you.