Universe Sandbox

Universe Sandbox => Universe Sandbox | Support & Bugs => Topic started by: ccpd1 on August 29, 2017, 06:46:25 AM

Title: I am having problems starting Universe Sandbox 2 on steam
Post by: ccpd1 on August 29, 2017, 06:46:25 AM
When I try to load up the game, it freezes up at the loading screen and does not let me play. I have tried restarting, uninstalling and closing and opening steam. None of these have worked.
Title: Re: I am having problems starting Universe Sandbox 2 on steam
Post by: SyzygyΣE on August 29, 2017, 07:16:27 AM
Have a go at the basic troubleshooting (http://universesandbox.com/blog/2014/08/support-us2/#troubleshoot) steps if you haven't already and see if anything manages to fix it.
Title: Re: I am having problems starting Universe Sandbox 2 on steam
Post by: ccpd1 on August 29, 2017, 03:18:59 PM
I tried them and unfortunately it did not work.
Title: Re: I am having problems starting Universe Sandbox 2 on steam
Post by: Jar on August 30, 2017, 09:48:30 AM
Sorry for the issue, ccpd1. Can you please send us your log file so we can look into this further? Instructions are available here: http://universesandbox.com/support/emaillog

Thanks!