Universe Sandbox

Universe Sandbox => Universe Sandbox ² | Support & Bugs => Topic started by: jimac on November 08, 2015, 09:17:04 AM

Title: cant start the game
Post by: jimac on November 08, 2015, 09:17:04 AM

Hello. I cant start the game. Log of crush in the files. Sorry. I russian and very bad speak English :).
Used Steam. OS win7 x32. 3 gb ram.

Title: Re: cant start the game
Post by: Jar on November 09, 2015, 01:37:07 PM

Sorry for the issue.

Thanks for posting the crash files. Can you also give us your log with the filename output_log.txt? Instructions for finding this file can be found here: http://universesandbox.com/support/emaillog

Title: Re: cant start the game
Post by: jimac on November 10, 2015, 12:52:39 PM

Quote from: Jar on November 09, 2015, 01:37:07 PM

Sorry for the issue.

Thanks for posting the crash files. Can you also give us your log with the filename output_log.txt? Instructions for finding this file can be found here: http://universesandbox.com/support/emaillog

Hello! Thanks for help, but in this place there is no such file "output_log.txt" :((

Title: Re: cant start the game
Post by: Jar on November 10, 2015, 03:21:38 PM

Okay, thanks for checking. I'll pass these files onto the team and I'll let you know once we have any information.

Title: Re: cant start the game
Post by: jimac on November 11, 2015, 02:40:20 AM

Thank you! Spasibo! :)

Title: Re: cant start the game
Post by: Jar on November 18, 2015, 12:14:52 PM

Can you please try testing Alpha 17? We just released this update a few days ago. Steam should automatically download it.

Few things to try if it's not working:
1) Disable Steam Overlay: http://universesandbox.com/support/disableoverlay
2) Force-Opengl: http://universesandbox.com/support/forceopengl

Also, after trying with Alpha 17, please check again to see if there is a log file in C:\Program Files (x86)\Steam\steamapps\common\Universe Sandbox 2\Universe Sandbox_Data.