Universe Sandbox

Universe Sandbox Legacy => Universe Sandbox Legacy | Help => Topic started by: BeppeNor on June 24, 2015, 11:54:17 AM

Title: No key...
Post by: BeppeNor on June 24, 2015, 11:54:17 AM

Hi!
Seems I got the same problem as many others already had. Purchased with PayPal, got the reciept but still no key? I already double-checked the adress, no typos. Would appreciate some help!

Title: Re: No key...
Post by: Jar on June 24, 2015, 12:07:26 PM

Sorry for the issue.

You should have received an email, maybe it went into your spam box. In any case, I have emailed you the link to your key page.

Let me know if you are still having trouble.

Title: Re: No key...
Post by: BeppeNor on June 24, 2015, 12:34:13 PM

Checked the spam box, wasn't there. But I got the one you sent now. So, whatever the problem was I'm ok now! :)
Thanks for quick reply and support!

Title: Re: No key...
Post by: Scott92 on July 17, 2015, 07:28:36 PM

i have the same thing happening to me too i didnt get any key yet and its not in my spam or my inbox

Title: Re: No key...
Post by: Jar on July 18, 2015, 08:39:52 AM

Scott92, I replied to your private message.

Title: Re: No key...
Post by: _Gabriel0829_ on July 21, 2015, 08:38:44 PM

I did not receive a key, either. My server appears to have rejected your email because you do not verify your identity. I've tried to make an adjustment so that it will now accept email from IP 192.237.158.3. If this IP is somehow dynamic or random, then that will not help. Please let me know how I can get the key.

Title: Re: No key...
Post by: Jar on July 22, 2015, 12:11:03 PM

_Gabriel0829_, Humble Bundle handles our order processing and so the email should have come from them.

In any case, I replied to your message with the link to your key page.

Thanks for purchasing Universe Sandbox ².

Title: Re: No key...
Post by: Azooz on July 23, 2015, 10:49:51 AM

I didn't get the steam key or the receipt in my email checked my spam and inbox still didn't get it please help.

Title: Re: No key...
Post by: Azooz on July 23, 2015, 10:57:42 AM

never mind just got my key.