Universe Sandbox

Universe Sandbox => Universe Sandbox ² | Support & Bugs => Topic started by: bandtrumpet7 on October 24, 2014, 05:30:03 PM

Title: Universe Sandbox Crashes Randomly
Post by: bandtrumpet7 on October 24, 2014, 05:30:03 PM

Hello everyone,

I just purchased Universe Sandbox 2, and it doesn't seem to like me. It crashes either on startup or a minute or so into gameplay. I can't pin down an exact thing that I do which causes it to crash - it's crashed on changing the time/speed, collisions, adding an object, opening a menu, changing the window size ... it seems to just kind of give up at some point. It seems to run smoothly up until it crashes, so I guess that's a good thing?

I should note that I'm running this on a Mac. Specifications shouldn't be a problem, I have a 3.5 GHZ i7 processor and 32 GB of RAM. Each time I run it, I receive the attached message.

Any ideas or known issues with Macs? Would an error log be helpful?

Thanks for your help!

Title: Re: Universe Sandbox Crashes Randomly
Post by: Xriqxa on October 24, 2014, 11:57:45 PM

This happened to me once. I think I either deleted/re-installed US2, or I restarted my computer.

Title: Re: Universe Sandbox Crashes Randomly
Post by: bandtrumpet7 on October 25, 2014, 01:22:38 PM

Tried rebooting a few times, no luck. Same with reinstalling - still crashes. :(

Title: Re: Universe Sandbox Crashes Randomly
Post by: Xriqxa on October 25, 2014, 01:35:36 PM

Well, I can only assume your computer is not optimized for US2.
Let's wait around for a developer to look into this so we can get some real data...

Title: Re: Universe Sandbox Crashes Randomly
Post by: bandtrumpet7 on October 25, 2014, 01:40:24 PM

I see people posting "output.zip" but I'm not sure how to do that. I'm attaching the error log that it keeps coming up with.

Title: Re: Universe Sandbox Crashes Randomly
Post by: pdc on October 25, 2014, 05:41:06 PM

same issue here.

attached log file

Title: Re: Universe Sandbox Crashes Randomly
Post by: C7 on October 27, 2014, 08:51:56 AM

Seems there's an Operating system level error going on here. There's nothing that we're doing that should trigger that kind of response.

I notice you're both running OSX Yosemite. There might be a compatibility issue with the new OSX update... hmm.

Can you pull the logs for Universe Sandbox for me and attach them to this forum topic?

Log Files | Mac OSX
Typically located here:
~/Library/Logs/Unity/Player.log

Title: Re: Universe Sandbox Crashes Randomly
Post by: bandtrumpet7 on October 29, 2014, 03:13:46 PM

Yep, here you go. This is right after US closed immediately upon launch.

Title: Re: Universe Sandbox Crashes Randomly
Post by: C7 on October 29, 2014, 04:28:39 PM

Thanks, we're looking into a solution for this. Hopefully we'll have more information. I've opened up a forum topic about this as well, asking if anyone using Mac OSX 10.10 can pitch in with error logs and crash dump files.