Universe Sandbox

Universe Sandbox => Universe Sandbox ² | Support & Bugs => Topic started by: tony5100 on October 13, 2014, 01:18:53 PM

Title: purchase
Post by: tony5100 on October 13, 2014, 01:18:53 PM

I ordered Universe Sandbox 2, and paid 24.99 for it. My receipt says that is what I ordered. Instead in my e-mail I received the original Universe Sandbox. Also didn't receive the Steam Key for the game. I would like to receive the proper link to universe sandbox 2!!!!!!!!!!!!!!!!!!!!!!

Title: Re: purchase
Post by: Dan Dixon on October 13, 2014, 02:53:31 PM

I just looked up your email and you did purchase Universe Sandbox ².
But that you have not yet activated your purchase via Steam.

Please send us an email if you are still having issues:
http://universesandbox.com/contact/

Title: Re: purchase
Post by: tony5100 on October 13, 2014, 04:20:52 PM

how do i activate via steam?

Title: Re: purchase
Post by: The Ventifact on October 13, 2014, 04:50:57 PM

Quote from: tony5100 on October 13, 2014, 04:20:52 PM

how do i activate via steam?

To activate a game, click on "games" in the top left corner, a drop down menu appears, then click "Activate a Product on Steam." This should open a dialog box and you can type the code you got from the email to activate the code.

After that, it should add the game to your Steam Library and begin downloading.

Title: Re: purchase
Post by: tony5100 on October 13, 2014, 04:59:18 PM

it just gave me the original :(

Title: Re: purchase
Post by: The Ventifact on October 13, 2014, 05:21:24 PM

Quote from: tony5100 on October 13, 2014, 04:59:18 PM

it just gave me the original :(

That's weird. :/

As Dan mentioned above, you should try contacting them about what happened. They'll be willing to help resolve your problem. Because if you purchased Universe Sandbox 2, but didn't get the code (which is a weird glitch that happened), then Giant Army should be able follow through with getting the right Steam code to you.

Give it a try, you really need to check out this simulator, there is nothing else quite like it. :)

Title: Re: purchase
Post by: tony5100 on October 13, 2014, 05:29:36 PM

thanks :)

Title: Re: purchase
Post by: Jar on October 14, 2014, 10:51:12 AM

tony5100, I messaged you your download link for Universe Sandbox ².

Message me back if you need help.