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Universe Sandbox => Universe Sandbox | Support & Bugs => Topic started by: Electrodynamix on September 27, 2014, 09:10:48 PM

Title: Hijacked Steam Account- I will not be reporting for a while.
Post by: Electrodynamix on September 27, 2014, 09:10:48 PM
I have posted this to tell you that some [rage here] person has hijacked my steam account.  I cannot launch any of my steam apps, that includes US2, and somehow this [more rage here] person has managed to uninstall steam off of my computer...

Unfortunately, this happened hours after the installation of Alpha 11.2, however this wouldn't have caused the problem.  I am currently working hard on the issue and hope to come back with some good news in the coming days.

---------------------------UPDATE (edited)

I don't want to go on about the actual technical things, because its quite a long story.  Good news is its not a Hijacker and it was merely a software problem.  Interestingly, it was an internet service provider issue, and the ISP help staff and I resolved the problems.  (steam support never replied to my damn ticket)

Title: Re: Hijacked Steam Account- I will not be reporting for a while.
Post by: creeperz1211 on September 27, 2014, 09:25:42 PM
I'm sorry about what happened.  :( I feel bad for you. I hope this gets fixed.
Title: Re: Hijacked Steam Account- I will not be reporting for a while.
Post by: AriusPrime on September 27, 2014, 10:47:33 PM
Damn dude that sucks :(
The only thing you can do is prove that you're the real owner of the account but that's hard to do when its hijacked.

Having a second email or a phone number attached to it helps prove you own it.

Good luck man hope you get your account fixed
Title: Re: Hijacked Steam Account- I will not be reporting for a while.
Post by: SpyCreepers on September 27, 2014, 10:51:40 PM
have you tried forgot password mate?
Title: Re: Hijacked Steam Account- I will not be reporting for a while.
Post by: Xriqxa on September 27, 2014, 11:15:19 PM
Don't you mean "hacked"? Or is hijacking accounts a different subject?
Title: Re: Hijacked Steam Account- I will not be reporting for a while.
Post by: spa_sapping on September 28, 2014, 11:17:18 AM
If i were you, i would contact steam support ASAP, i mean who knows,  i heard storys that they recover almost everything..
Title: Re: Hijacked Steam Account- I will not be reporting for a while.
Post by: Electrodynamix on September 28, 2014, 03:49:25 PM
Yes, I am in constant communication with steam support via email.  Also, I have not forgot my password.  I can prove it is hijacked because the access address is in another part of Australia.  Also the error message when opening the steam client says:

Another instance of steam is already running on this computer, UNDER A DIFFERENT USER ACCOUNT... >:(

Title: Re: Hijacked Steam Account- I will not be reporting for a while.
Post by: spa_sapping on September 30, 2014, 10:04:44 AM
Also the error message when opening the steam client says:

Another instance of steam is already running on this computer, UNDER A DIFFERENT USER ACCOUNT... >:(
Damn, i felt that one
Title: Re: Hijacked Steam Account- I will not be reporting for a while.
Post by: Lord DC on September 30, 2014, 10:06:03 AM
Darn. Thats why i always have Steam guard on.
Title: Re: Hijacked Steam Account- I will not be reporting for a while.
Post by: DaniheltheMage on September 30, 2014, 04:53:37 PM
Have you given anyone else your password online?
Title: Re: Hijacked Steam Account- I will not be reporting for a while.
Post by: Camacha on October 02, 2014, 05:40:07 PM
Welcome to the wonders of Steam.