Universe Sandbox

Universe Sandbox => Universe Sandbox ² | Support & Bugs => Topic started by: mgrimm21 on September 20, 2014, 06:49:12 PM

Title: [RESOLVED] PayPal dispute
Post by: mgrimm21 on September 20, 2014, 06:49:12 PM

I had purchased the universe sandbox 2 game and payed through paypal with an echeck. Since then the check cleared and the money was pulled from my bank account. I contacted paypal earlier and they said everything went through and humble bundle received my payment but I haven't received my steam code. Paypal informed me to get ahold of both you and humble bundle to see one last time what is going on. If I don't receive my code by midnight EST I am to contact them once again to start a payment dispute and they will contact the both of you themselves in efforts to get my code for me. Thank you.

Title: Re: PayPal dispute
Post by: mgrimm21 on September 20, 2014, 06:50:16 PM

Transaction ID is 1UP76583EC617263G

Title: Re: PayPal dispute
Post by: C7 on September 20, 2014, 09:14:18 PM

 I'm forwarding this over to our support to see if we can get you a resolution. However, since it is the weekend, it might take a bit longer to get this resolved.

Title: Re: PayPal dispute
Post by: mgrimm21 on September 20, 2014, 09:24:29 PM

Alright thank you, I hope I didn't sound too snippy. This is just kind of frustrating. I understand that it may take a little longer than usual though.

Title: Re: PayPal dispute
Post by: Jar on September 21, 2014, 01:37:31 PM

Sorry for the delay mgrimm21.  I emailed a reply.

Title: Re: PayPal dispute
Post by: Dan Dixon on September 21, 2014, 02:14:45 PM

I just emailed you with a solution. Enjoy!