Universe Sandbox

Universe Sandbox => Universe Sandbox ² | Support & Bugs => Topic started by: Dusty926 on September 12, 2014, 11:44:08 PM

Title: Lost Email, can I transfer it to new email?
Post by: Dusty926 on September 12, 2014, 11:44:08 PM

Ok, funny story:

I was waiting for my key to arrive, giddy and excited to see I was accepted.

Then, on one fateful day,

"You are accessing sensitive information, please enter your password."

Suddenly my password for my email was unrecognized, so I tried entering a few I knew, because I don't remember the password for the email. [Stupid, I know, hindsight is 20/20.] Failing to do that, I had sent an account recovery request.

After multiple failures, I had to make a new email account. My big problem is:

The key was already sent to my original one. Is there any way I can transfer it to my new account? It pains me because I REALLY wanted to test this game out, help out with development, help fix the game along with the other alpha testers. Now I am unable to keep true to the promise I made in my application.

Title: Re: Lost Email, can I transfer it to new email?
Post by: Jar on September 13, 2014, 04:58:00 PM

Certainly. Contact us with the email you used to purchase it and the email you'd like to change it to: http://universesandbox.com/contact/