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Author Topic: I didn't get an Email! Help!!!!!  (Read 2060 times)

jstevethom

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I didn't get an Email! Help!!!!!
« on: February 27, 2018, 09:16:01 AM »
I bought this game and it didn't send me an email. Please help!

Jar

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    • Universe Sandbox
Re: I didn't get an Email! Help!!!!!
« Reply #1 on: February 27, 2018, 09:28:54 AM »
Sorry for the issue! We can help get this sorted out. Please email us at Sales with information about your order: http://universesandbox.com/contact/

I wasn't able to find any orders for the email address you listed, so in your email, please provide the transaction ID. This should start with an X and can be found in your payment confirmation email.

jstevethom

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  • Posts: 4
Re: I didn't get an Email! Help!!!!!
« Reply #2 on: February 27, 2018, 09:51:30 AM »
Sorry I had this account on the wrong email, I changed it to the right one. If you feel like it is necessary then send me a confirmation email.

jstevethom

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  • Posts: 4
Re: I didn't get an Email! Help!!!!!
« Reply #3 on: February 27, 2018, 10:07:30 AM »
I sent you an email, thank you!

jstevethom

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  • Posts: 4
Re: I didn't get an Email! Help!!!!!
« Reply #4 on: February 27, 2018, 10:23:20 AM »
I did not get a payment confirmation email

Jar

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  • Posts: 677
    • Universe Sandbox
Re: I didn't get an Email! Help!!!!!
« Reply #5 on: February 27, 2018, 10:28:16 AM »
That's okay, I was able to find your order via your other email address. I just replied to your email.  :)