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Author Topic: Universe Sandbox 2 Keeps Freezing  (Read 268 times)

Gann123

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Universe Sandbox 2 Keeps Freezing
« on: December 24, 2017, 03:47:36 PM »
Ever since I got the new update Universe Sandbox 2 freezes randomly and stops and it never responds because I waited for an hour and it still was frozen. I didn't even do anything laggy and it didn't lag. It just froze randomly. It still played music and windows didn't say anything about it not responding, it just froze. One time it froze and I only had 2 bodies in the simulation. I had to restart the computer to get it to work. This is really annoying can you PLEEEEAAASSSEEEE fix it? PLEEEEEAAAAASSAESAESEAESSSSSSSSEEEEEEEEE? :'( :'( :'(

SyzygyΣE

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Re: Universe Sandbox 2 Keeps Freezing
« Reply #1 on: December 24, 2017, 04:38:48 PM »
You can report this directly to the devs by going into Menu > Feedback. Remember to include the log. I myself have experienced freezing issues in the past, and I can say that the devs certainly know about this if your issue and mine is the same. I've started playing again in the past few days and it has not frozen once for me yet. If you are concerned about losing progress due to this issue, it would be wise to save your simulation every time you make changes.

Jar

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Re: Universe Sandbox 2 Keeps Freezing
« Reply #2 on: December 25, 2017, 11:04:51 AM »
It's difficult to say what is causing this freezing issue. The best way to report an issue like this is to send in your crash files: http://universesandbox.com/support/emailcrash

And if you don't have crash files, send us your log file: http://universesandbox.com/support/emaillog

Please make sure you send the file after it freezes, but before you start up Universe Sandbox again.

We regularly review reports sent via the in-game feedback (as SyzygyΣE suggested), but for specific issues like these, it's best to email us.  :)

Gann123

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Re: Universe Sandbox 2 Keeps Freezing
« Reply #3 on: December 28, 2017, 08:18:11 AM »
How do I get to the feedback? I don't see anything that says Menu or Feedback.   ???

Jar

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Re: Universe Sandbox 2 Keeps Freezing
« Reply #4 on: December 28, 2017, 10:30:17 AM »
Please follow the instructions I linked above to email us instead: http://universesandbox.com/support/emailcrash
http://universesandbox.com/support/emaillog

If you want to use the in-game feedback for something else, you can click Home (the three bars in the top left corner) > Send Feedback.

Gann123

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Re: Universe Sandbox 2 Keeps Freezing
« Reply #5 on: January 03, 2018, 12:20:44 PM »
oh :)

Gann123

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Re: Universe Sandbox 2 Keeps Freezing
« Reply #6 on: January 03, 2018, 12:23:04 PM »
Thanks! :) ;) :D ;D >:( :( :o 8) ??? ::) :P :-[ :-X :-\ :-* :'(