Archive for August, 2014

Support & Bug Reporting | Universe Sandbox ²

Contents

 

Basic Troubleshooting

If you’re having issues starting up Universe Sandbox ², please try the solutions below.

If you’ve tried the solutions below and you’re still having issues, please send us your log file and crash files (if crash files were created). Instructions: Log Files | Crash Files

 

Common Solutions | Windows

  1. Restart Steam
    • In top-left of window… Steam -> Exit
    • Open Steam again
    • Play Universe Sandbox ²
  2. Restart your computer
  3. Verify integrity of the game
  4. Enable Safe-Mode

 

Common Solutions | Mac

  1. Restart Steam
    • In menu bar… Steam  -> Quit Steam
    • Open Steam again
  2. Restart your computer
  3. Verify integrity of the game
  4. Disable Steam Overlay

 

Common Solutions | Linux

  1. Restart Steam
    • In top-left of window… Steam  -> Exit
    • Open Steam again
  2. Restart your computer
  3. Verify integrity of the game
  4. Install PulseAudio if not already installed
    • This is an issue with Unity (the engine we use) which causes crashes on startup. They are working to address this issue for a future update.
  5. Force single-threading if you have an AMD graphics card
    • This is a Linux/AMD/Unity issue which causes crashes on startup. Hopefully this will be fixed in future Unity or AMD driver updates.

 

Force CPU-Mode

  1. Right-click on the game title in your Steam Library
  2. Select ‘Properties’
  3. Select the ‘General’ tab
  4. Click the ‘Set launch options…’ button
  5. Enter  -forcecpu  into the launch options (note the dash at the beginning)
  6. Click ‘OK’
  7. Close the Properties window
  8. Launch Universe Sandbox ²

 

Force OpenGL

  1. Right-click on the game title in your Steam Library
  2. Select ‘Properties’
  3. Select the ‘General’ tab
  4. Click the ‘Set launch options…’ button
  5. Enter  -force-opengl  into the launch options (note the dash at the beginning)
  6. Click ‘OK’
  7. Close the Properties window
  8. Launch Universe Sandbox ²

 

Force Single-Threading

  1. Right-click on the game title in your Steam Library
  2. Select ‘Properties’
  3. Select the ‘General’ tab
  4. Click the ‘Set launch options…’ button
  5. Enter  -force-gfx-st  into the launch options (note the dash at the beginning)
  6. Click ‘OK’
  7. Close the Properties window
  8. Launch Universe Sandbox ²

 

Enable Safe-Mode

  1. Right-click on the game title in your Steam Library
  2. Select ‘Properties’
  3. Select the ‘General’ tab
  4. Click the ‘Set launch options…’ button
  5. Enter  -safemode into the launch options (note the dash at the beginning)
  6. Click ‘OK’
  7. Close the Properties window
  8. Launch Universe Sandbox ²

 

Force DirectX 9

  1. Right-click on the game title in your Steam Library
  2. Select ‘Properties’
  3. Select the ‘General’ tab
  4. Click the ‘Set launch options…’ button
  5. Enter  -force-d3d9 into the launch options (note the dash at the beginning)
  6. Click ‘OK’
  7. Close the Properties window
  8. Launch Universe Sandbox ²

 

Show Screen Selector (Fix Resolution Errors)

This launch option is intended for users who have received screen resolution error messages and are no longer able to start Universe Sandbox ² (caused by Unity registry errors).

  1. Right-click on the game title in your Steam Library
  2. Select ‘Properties’
  3. Select the ‘General’ tab
  4. Click the ‘Set launch options…’ button
  5. Enter  -show-screen-selector into the launch options (note the dash at the beginning)
  6. Click ‘OK’
  7. Close the Properties window
  8. Launch Universe Sandbox ²

 

Verify Integrity of Game Cache

  1. Right click on the game title in your Steam Library
  2. Select ‘Properties’
  3. Select the ‘Local Files’ tab
  4. Click ‘Verify Integrity of Game Cache.’ This verifies and re-downloads any files that are incorrect.
  5. Once complete, launch Universe Sandbox ²

 

Reinstall Universe Sandbox ²

  1. Right click on the game title in your Steam Library
  2. Select ‘Properties’
  3. Select the ‘Local Files’ tab
  4. Click ‘Delete Local Game Content.’ This will completely remove the installation of the game.
  5. Once the process is complete, right-click on Universe Sandbox ² in your Steam Library
  6. Select ‘Install Game…’
  7. Once Steam has finished reinstallation, launch Universe Sandbox ²

 

Disable Steam Overlay

  1. Right-click on the game title in your Steam Library
  2. Select ‘Properties’
  3. Uncheck ‘Enable the Steam Overlay while in-game’
  4. Close the Properties window
  5. Launch Universe Sandbox ²

 

Change Version

  1. Right-click on the game title in your Steam Library
  2. Click on ‘Properties’
  3. Select the ‘Betas’ tab
  4. Set the dropdown menu to the version you want to change to.
  5. Close the Properties window
  6. Steam will now update Universe Sandbox ² to the selected version
  7. Once updated, launch Universe Sandbox ²

 

Opt Out of Betas

  1. Right-click on the game title in your Steam Library
  2. Click on ‘Properties’
  3. Select the ‘Betas’ tab
  4. Set the dropdown menu to ‘NONE – Opt out of all beta programs.’
  5. Close the Properties window
  6. If you were opted into a beta, Steam will now update Universe Sandbox ² to the latest version
  7. Once updated, launch Universe Sandbox ²

 

Opt Into Experimental Version

We occasionally offer experimental versions of upcoming releases. These experimental versions are works-in-progress which are made available so the community can help us with feedback and testing. There may be incomplete features and bugs. Please see our forum for announcements about experimental versions.

  1. Right-click on the game title in your Steam Library
  2. Click on ‘Properties’
  3. Select the ‘Betas’ tab
  4. Set the dropdown menu to ‘experimental’
  5. Close the Properties window
  6. Steam will now update Universe Sandbox ² to the experimental
  7. Once updated, launch Universe Sandbox ²

 

Update to Latest Version of Universe Sandbox ²

Steam should automatically download the latest version of Universe Sandbox ² once it is available.

If Steam isn’t automatically updating Universe Sandbox ², follow these steps until Steam begins downloading the update:

  1. Restart Steam
  2. Check your update settings
    1. Right-click on the game title in your Steam Library
    2. Click on ‘Properties’
    3. Select the ‘Updates’ tab
    4. Make sure ‘Always keep this game up to date’ is selected in the ‘Automatic updates’ dropdown menu
    5. Close the Properties window
  3. Verify integrity of game-cache
    1. Right click on the game title in your Steam Library
    2. Select ‘Properties’
    3. Select the ‘Local Files’ tab
    4. Click ‘Verify Integrity of Game Cache’ 
  4. Ensure you are opted out of Betas
    1. Right-click on the game title in your Steam Library
    2. Click on ‘Properties’
    3. Select the ‘Betas’ tab
    4. Set the dropdown menu to ‘NONE – Opt out of all beta programs.’
    5. Close the Properties window
  5. Reinstall Universe Sandbox ²
    1. Right click on the game title in your Steam Library
    2. Select ‘Properties’
    3. Select the ‘Local Files’ tab
    4. Click ‘Delete Local Game Content.’ This will completely remove the installation of the game.
    5. Once the process is complete, right-click on Universe Sandbox ² in your Steam Library
    6. Select ‘Install Game…’
    7. Once Steam has finished reinstallation, launch Universe Sandbox ²

 

Update Your Video Card Drivers on Windows

First, identify your video card:

  1. Open the Start menu
  2. Type ‘Device Manager’ (without quotes) in the Search text box then press Enter
  3. Click the Device Manager shortcut
  4. In Device Manager, expand the ‘Display adapters’ section
  5. Note the manufacturer of the video card listed

Now head to the manufacturer’s website to update your drivers. The website will likely auto-detect your specific video card model.

For more detailed instructions on updating your drivers, please see this guide from How-To Geek: How to Update Your Graphics Drivers for Maximum Gaming Performance

 

Email Us Your Log File

  1. Make sure Universe Sandbox ² is closed. If reporting a specific issue or crash, please send us your log after the issue occurs and before running Universe Sandbox ² again; running it overwrites the log
  2. Find your log file (Instructions: Windows | Mac | Linux)
  3. Attach the file to an email
  4. In the subject line, briefly describe your issue
  5. Provide details about your issue in the body of the email
  6. Please include a link to the forum topic if you posted on a forum
  7. Send the email to support at universesandbox dot com

 

Log Files | Windows

Filename: output_log.txt

Usually located here:
C:\Program Files (x86)\Steam\steamapps\common\Universe Sandbox 2\Universe Sandbox_Data
Or
C:\Program Files (x86)\Steam\steamapps\common\Universe Sandbox 2\Universe Sandbox x64_Data

You can find this folder using Steam:

  1. Right click on the game title in your Steam Library
  2. Select Properties
  3. Select the Local Files tab
  4. Click “Browse Local Files…”

 

Log Files | Mac OS X

Filename: Player.log

Typically located here:
~/Library/Logs/Unity/Player.log

To quickly find this folder:

  1. Open Finder
  2. Click the Go menu in the Menu bar
  3. Select Go to Folder…
  4. Type ~/Library/Logs/Unity/Player.log
  5. Click Go

 

Log Files | Linux

Filename: Player.log

Typically located here:
~/.config/unity3d/Giant Army/Universe Sandbox ²/Player.log

 

Email Us Your Crash Dump Files

  1. Find your crash dump files (Instructions: Windows | Mac)
  2. Attach the files to an email
    1. If you are on a Mac, please also attach your log file
  3. In the subject line, briefly describe your issue
  4. Provide details about your issue in the body of the email
  5. Please include a link to the forum topic if you posted on a forum
  6. Send the email to support at universesandbox dot com

 

Crash Dump Files | Windows

Filenames: report.inioutput_log.txterror.logcrash.dmp

Please include all of these files. They are located in a folder named with the date the crash occurred.

These folders are in the root directory the game was installed in.

Usually located here:
C:\Program Files (x86)\Steam\steamapps\common\Universe Sandbox 2\

You can find this folder using Steam:

  1. Right click on the game title in your Steam Library
  2. Select Properties
  3. Select the Local Files tab
  4. Click “Browse Local Files…”

 

Crash Dump Files | Mac

Filename: Universe Sandbox_[dateofcrash].crash

This file will be located in ~/Library/Logs/DiagnosticReports.

To quickly find this folder:

  1. Open Finder
  2. Click the ‘Go’ menu in the Menu bar
  3. Select ‘Go to Folder…’
  4. Type ~/Library/Logs/DiagnosticReports
  5. Click ‘Go’

 

Send Us Your Log File In-Game

  1. Launch Universe Sandbox ²
  2. Reproduce your issue or bug
  3. Click the ‘Home’ icon in the top-left
  4. Click ‘Send Feedback’
  5. Enter your email address
  6. Select the ‘Bug’ category
  7. Describe your issue in the Comment text box
  8. Please include a link to the forum topic if you posted on a forum
  9. Make sure ‘Log File’ is checked
  10. Click ‘Send’

 

Email Us Your Saved Simulation

If there is an issue with a specific simulation that you have created, we may ask you to send us your simulation file so we can look into it.

  1. Launch Universe Sandbox ²
  2. Click Home icon in the top-left
  3. Click ‘Open’
  4. Click ‘My Sims’ tab
  5. Click ‘Open Simulations Folder’ tile to open your computer’s file browser
  6. Find the .ubox file for your simulation
  7. Attach the file to an email
  8. Send the email to support at universesandbox dot com

 

Render Texture/Image Effects Not Supported Warning

To ensure this isn’t a software-related problem, try updating your video card drivers.

First, identify your video card (on Windows):

  1. Open the Start menu
  2. Type ‘Device Manager’ (without quotes) in the Search text box then press Enter
  3. Click the Device Manager shortcut
  4. In Device Manager, expand the ‘Display adapters’ section
  5. Note the manufacturer of the video card listed

Now head to the manufacturer’s website to update your drivers. The website will likely auto-detect your specific video card model.

For more detailed instructions on updating your drivers, please see this guide from How-To Geek: How to Update Your Graphics Drivers for Maximum Gaming Performance

If you are still seeing this warning after updating your drivers, then it’s likely your hardware does not support these features. In order to run Universe Sandbox ², please try using another computer or upgrading your hardware.

 

Shader Model 3.0 Not Supported Warning

Shader Model 3.0 is a hardware specification for video cards.

If your card does not support this feature, then you must try using another computer, or upgrade your hardware, in order to run Universe Sandbox ².

 

Not Running Latest Version Notification

If you’re not using Steam…

If you’re running an old version of Universe Sandbox ² and not using Steam, please buy Universe Sandbox ² to run the latest and best version.

Or add Universe Sandbox ² to your Wishlist on Steam to be notified when it’s on sale.

If you are using Steam…

If you received a notification that you’re not running the latest version of Universe Sandbox ², try restarting Steam to force-start the automatic update process.

If that doesn’t work, you may have opted into a beta version.

To opt out of betas:

  1. Right-click on the game title in your Steam Library
  2. Select ‘Properties’
  3. Select the ‘Betas’ tab
  4. Set the dropdown menu to ‘NONE – Opt out of all beta programs.’
  5. Close the Properties window
  6. If you were opted into a beta, Steam will now update Universe Sandbox ² to the latest version
  7. Once updated, launch Universe Sandbox ²

If you’re still receiving the notification, please contact us.

 

Not Running Latest Version Notification (Standalone)

If you’re using a standalone copy owned by a school or other institution…

Please contact the appropriate technical/administrative staff and let them know the copy is out of date.

As described below, please note that sometimes there is a delay between when we release updates on Steam and when they are available on the TeacherGaming Store. The delay should be no longer than a few business days.

 

If you own/administrate a TeacherGaming copy…

Once the update is available on the TeacherGaming Store, you should receive an email from TeacherGaming notifying you of the update and you may follow the directions below to download it.

If you have not received an email from TeacherGaming but you see a notification that your copy is out-of-date, then it is likely not yet available. There is sometimes a small delay between when we release an update on Steam and when it reaches the TeacherGaming Store.

Download the latest version from TeacherGaming Store:

  1. Log in to your account on the TeacherGaming Store via the link in the top-right
  2. Click My Library in the top-left
  3. Find your Universe Sandbox ² order and click View
  4. Click Download for the version appropriate for your hardware

If you need additional help, please contact us.

Launch Options Notification

You will see a notification in Universe Sandbox ² if you have set any launch options.

Launch options are typically used for troubleshooting issues by forcing Universe Sandbox ² to start with certain options enabled or disabled.

To remove launch options:

  1. Right click on the game title in your Steam Library
  2. Select ‘Properties’
  3. In the General tab, click the “Set Launch Options…” button
  4. Delete all text to remove launch options
  5. Click ‘OK’
  6. Close the Properties window and launch Universe Sandbox ²

Learn more about Steam’s launch options

 

Steam Required

You may see an error message when starting up that says “Steam Required: You must be running Steam to use Universe Sandbox.”

This is a Steam error which sometimes appears even if Steam is running. It is a frustrating error, but it is usually fixed once Steam properly syncs again.

If you see this error while Steam is running, here are five different things to try:

  1. Make sure you are launching Universe Sandbox ² from directly within your Steam Library (not via a shortcut)
  2. Restart Steam
  3. Restart your computer
  4. Check for Steam updates (Steam > Check For Steam Client Updates…)
  5. Refresh Steam Files (Windows | Mac | Linux)

If you are still seeing this error, please contact us.

 

 

 

Universe Sandbox ² Alpha Now Available

After nearly three years in development, Universe Sandbox ² is now available for purchase.

universesandbox.com/2

Buy now for instant access to the Universe Sandbox ² Alpha on Steam for Windows, Mac, and Linux and pre-order the finished game.

Featuring climate simulation, improved physics, material properties, terraforming, and awesome collisions, Universe Sandbox ² blows away the original version.

We have many updates and improvements planned. We welcome you to join us on this journey toward the final release.

Watch a trailer and learn more: universesandbox.com/2

Universe-Sandbox-2-Collisions

 

Universe Sandbox ² at PAX Prime 2014

We are very glad to announce we are showing Universe Sandbox ² next week at PAX Prime.

We’re joining more than 65 indie developers in the Indie MEGABOOTH from August 29th-September 1st here in Seattle, Washington, USA.

So if you’re going to be at PAX, make sure you swing by our booth. Universe Sandbox ² looks even more amazing on a gigantic TV.

If you aren’t lucky enough to be in Seattle with PAX tickets in your hand, don’t worry: The public alpha release of Universe Sandbox ² is only getting closer.

You can check out the full MEGABOOTH lineup here: http://indiemegabooth.com/indie-megabooth-announces-line-pax-prime-2014/

indiemegabooth logo

Less Frequently Asked Questions about Universe Sandbox ²

This is an LFAQ (less frequently asked questions). Here is an FAQ for Universe Sandbox ².

 

Will there be a mobile version?

Maybe. It is possible, but we wouldn’t begin development until after the initial release for PC, Mac, and Linux.

 

Will there be a free version?

We’re discussing the possibility of a feature-limited version, but not until after the initial release.

 

How much will it cost?

Pricing has not yet been decided. It will, however, cost more than the current price for the original Universe Sandbox ($9.95 USD). Educational discounts have not yet been determined either.

 

Will it support other languages beyond English?

After the initial release, we plan to incorporate support for additional languages.

 

Will there be sound effects and/or music?

Yes, we are working with a composer who will be creating an original score. There will also be sound effects. If you’d rather experience the silent desolation of space, though, there will be an option to turn these off.

 

Will you be able to simulate evolution/life on planets?

We plan to incorporate very basic support for “life.” Essentially, given the right conditions — temperature, atmosphere, water, etc. — vegetation will grow on planets. Greater complexity may be developed in the future, but it’s a long way off.

 

Will there be support for Steam Workshop?

We plan to add support for Steam Workshop that will, in the least, allow for sharing user-created simulations.

 

How about modding?

Making it easy for the community to create mods is a great idea.  “Light” modding will hopefully be available by release, with more extensive modding possibilities made possible later on.